DE033299-Order to Cash Ops Sr Manager

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Order to Cash Ops Sr Manager WORK SETUP: Return to Office OVERALL PURPOSE: To fulfill the demand for a career level 6 requirement for the Order-to-Cash tower with strong Collections Skills. RESPONSIBILITIES: • Responsible for daily operational performance management and ensure both contractual and operational KPIs are met (responsibility of delivering the service within agreed deadlines and at the required quality) • Act as point-of-contact of the company and the client in the following areas, but not limited to, billing, credit management, cash applications, order management, and collections. • Act as an escalation point for all Order-to-Cash related issues raised by the client. Ensure the fast resolution of these issues and find ways as well to prevent them from happening again • Communication with the client to ensure that the AR department complies with the latest changes in the procedures • Develops good client relationships and good relations with colleagues • Lead client meetings to discuss debtor performance and address issues as required • Actively seeks opportunities for Continuous Improvement initiatives to improve collection-related processes, services and deliverables to the client • Prepares forecasts / budget for the Team and conduct manual invoices • Review account status for credit release • Contact customers to confirm open items for cash reconciliation, check control, credit reconciliation, residual invoice • Update deferred account list • Provide AR account updates and prepare aging report and send SOA to customers, follow up with customers • Identify AR accounts-related requests and process if approved • Identify collection issues and escalate to responsible owner • Prepare write off report • Confirm disputed invoices and contact customers if dispute is valid • Identify accounts with billing issues/revenue recognition problems • Collect and gather data for AR Reports • Prepare regular / daily reports • Complies with all clients’ published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to • Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period • Facilitate the operational Change Request (CR) process OTHERS: Project Shift Schedule: Rotation Project Rest Day: Rotation Project/Team Location: Mandaluyong Robinsons Cybergate Tower 2 SKILL AND QUALIFICATIONS: • At least 12 years relevant work experience in OTC; 10 years supervisory experience #LI-PH About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.