DE033554-Wealth & Banking Service Helpdesk Analyst

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Capital Markets Ops Analyst WORK SETUP: Return to Office RESPONSIBILITIES: • Monitor the ServiceNow queue for newly assigned incidents, requests, and tasks; triage and prioritize work in accordance with WCSD requirements. • Diagnose and resolve complex technical issues related to enterprise-managed mobile devices, laptops, desktops, printers, operating systems, network connectivity, and software applications. • Provide remote troubleshooting and clear, step-by-step guidance to end users. • Create, update, and route incidents and requests in ServiceNow in accordance with documented processes. • Partner with the Project Analyst to document new applications, procedures, and support playbooks. • Attend project meetings to provide technical input, advise on implementation approaches, and help identify risks and dependencies. • Collaborate with internal technical teams to resolve advanced issues and drive timely outcomes. • Serve as a mentor and escalation point for complex technical issues, coach teammates on troubleshooting approaches and customer communication. • Act as a subject matter expert for specialized technologies and support initiatives. • Document issues, troubleshooting steps, and resolutions in ServiceNow with clear, complete notes to enable consistent support and knowledge transfer. • Participate in ongoing training to remain current on new technologies, tools, and support practices. OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Taguig Uptown Bonifacio Tower 3 SKILL AND QUALIFICATIONS: • 2 to 3 years of relevant experience • Enterprise technical support experience • Good to have experience in ServiceNow ticketing system and Wealth Brokerage applications About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.