Deal Desk Analyst

Vonage Communications APIs:

As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower organizations to build their custom omnichannel communications structure. This allows them to reach and engage customers on their preferred schedule and channel — including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more.

Why this role matters

Vonage is currently looking for a Deal Desk Analyst, based in Mexico who will provide direct support & guidance to the Sales Teams in all commercial aspects of deals with existing and prospective customers, including pricing quotations. The candidate will lead the commercial execution of complex, high-value deals and act as a strategic advisor responsible for bringing together Sales, Marketing, Operations, Product, Finance, and Legal team members to develop and execute Vonage’s pricing strategy.

Your contribution will be essential to win deals, increase Vonage market share and grow the revenue stream.

Your key responsibilities:

• Work with the Sales Teams in building price quotes for customers, including our largest and most strategic accounts
• Analyze deal margins and competitive positioning to ensure we are winning deals and market share without sacrificing long-term financial health.
• Actively collaborate with Operations, Finance, Legal, Product and Pricing teams to optimize the on-boarding experience of customers
• Help drive the adoption of CPQ, the Sales self-service quoting tool in SFDC.
• Transform raw deal data into actionable insights, identifying pricing trends and competitive shifts to influence Vonage’s global pricing strategy.
• Streamline and improve business practices, including tools, templates and processes, to increase the efficiency of the Deal Desk team
• Train and advise Sales and any other stakeholders on pricing, quoting, on-boarding process and commercial best practices
• Define and manage projects to deliver further operational efficiencies and deal velocity.

What you'll bring

Desired Skills and Experience

• Bachelor’s degree required; Business, Economics, Finance or Accounting undergrad majors preferred
• 4+ years in a Strategic Deal Desk, Sales Operations, or Commercial Finance role within a fast-paced SaaS or Telecom environment.
• Proficiency in Salesforce (SFDC), Tableau and CPQ environments.
• Strong analytical skills
• Excellent communication skills
• Problem solving
• Excellent Excel skills and data manipulation
• Fluent in English

Personal Characteristics

• You are a self-starter, an initiator
• Customer-focused - Always thinks first about the needs of their internal customers.
• You are delivery-focused
• You are curious and informed - Stays on top of the latest in product, pricing, and industry news
• You are structured in your approach
• You have an innovative mindset and consistently challenge existing norms to drive improvement
• You have a team first mentality and put the company objectives ahead of your own
• Comfortable in a fast pace, global & multicultural environment

How you'll benefit

• Medical Insurance
• Group Life Insurance
• Meal Card (Pluxee Tienda Card)
• Volunteer Time (VTO)
• Ericsson Care Line
• Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process.

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