Deal Desk Specialist

Job description

Artificial Intelligence. Actual Impact. At Docebo, we’re using AI to change how people learn at work—and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses. We’re shaping the future of learning with a team that isn’t afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people–you’ll feel right at home here. And it’s not just what we build, it’s how we show up. At Docebo, our values aren’t just posters on the wall—they guide how we work every day. We call it the Docebo Heart: trust by default, assume positive intent, and create space for different perspectives to thrive. So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops. 🚀 THE ADVENTURE AHEAD As our Deal Desk Specialist, you will sit right at the high-stakes intersection of Sales, Finance, Legal, and Operations, acting as the ultimate growth enabler for Docebo’s commercial organization. Reporting directly to the Director of Pricing & Renewals Management, you'll unleash your commercial acuity to navigate ambiguity, accelerate deal velocity, and craft win-win business structures in a fast-paced SaaS landscape. In this role, you aren't just processing orders—you are directly powering our revenue engine, managing high-visibility deal execution across North America, and helping turn big ideas into signed partnerships. 📅 THE DAY-TO-DAY - Lead the Charge: Orchestrate and manage the end-to-end Deal Desk workflow in North America, ensuring every deal is commercially sound, accurate, and aligned with company policies. - Architect Commercial Deals: Review complex deal structures and pricing proposals, proactively identifying risk flags and managing non-standard commercial terms or exceptions. - Empower Revenue Teams: Act as the trusted, high-value strategic partner for Sales and Account Management teams, providing real-time guidance on pricing mechanics, structuring, and approval pathways. - Unite Cross-Functional Forces: Bridge the gap between Legal, Finance, and Operations to seamlessly resolve custom contract requests and non-standard deal terms. - Standardize Success: Apply Docebo’s pricing model consistently across diverse deal scenarios, balancing swift execution with scalable compliance. - Build the Playbook: Maintain and evolve playbooks, templates, and reference documentation to keep our deal execution sharp, consistent, and scalable. - Drive Continuous Innovation: Participate in team retrospectives and process improvement initiatives to strip away friction, boost efficiency, and keep our deal engine running faster than ever. ⚡ YOUR SUPERPOWERS - Solid Foundation: Bachelor’s degree in Business Administration, Finance, Legal Studies, or a related field (or equivalent hands-on experience). - Analytical Mastery: Exceptional problem-solving skills with a keen eye for evaluating complex financial and contractual risk landscapes. - SaaS Savvy: Proven track record inside a fast-paced SaaS environment, with specialized exposure to pricing, finance, deal desk, or commercial legal support. - Tech Proficiency: Expert-level mastery of CRM environments (Salesforce preferred) alongside power-user skills in MS Excel or Google Sheets. - Precision Execution: Stellar organizational and time management skills, capable of smoothly steering multiple high-stakes deals and renewals simultaneously under tight deadlines. - Clear Communication: Top-tier written and verbal communication skills to influence stakeholders, document decisions, and collaborate effortlessly across departments. OUR HYBRID WORK PHILOSOPHY 🤝 Great work can happen anywhere but coming together helps us go further. Our team spends three days a week in the office (Tuesday-Thursday) to collaborate, solve problems, and learn from each other. With flexibility the rest of the week, it’s a balance designed to help everyone do their best work and keep growing. OUR TOTAL REWARDS PHILOSOPHY 🎉 Our Total Rewards Philosophy centers around three core areas to reward and care for our People: - Rewarding Impact: We lead with competitive pay to reward the impact, skills and traits that fuel our success. - Fostering Holistic Wellbeing: We care deeply about and invest in the whole person with programs that support our people’s physical, mental, and financial well-being. - Empowering Our Talent Culture: We build a culture of trust and empowerment by designing our rewards and benefits with transparency, equity, and flexibility, enabling our people to do their best work and stay for the long haul. OUR PROMISE TO YOU 😍 - Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package. - Your Well-Being, Covered: You’ll get access to health benefits, so you can get the care you need when you need it. - Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off! - Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025! - Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long. ABOUT DOCEBO 💙 At Docebo, we create seamless, AI-powered learning experiences for over 3,000 customers worldwide. We have successfully achieved two IPOs (TSX: DCBO & NASDAQ: DCBO https://www.docebo.inc/home/default.aspx), been recognized as a top SaaS e-learning solution, and are growing exponentially in the process. We're a global company, with office across North America, EMEA, APAC, and beyond. Our team is guided by five core values—Grow Together Win Together, Build with Our Customer, Clear is Kind, Own Outcomes, Progress Over Perfection—that shape everything we do. If this resonates with you, now is the perfect time to join one of the fastest-growing learning technology companies in the world. Docebo is an Equal Employment Opportunity employer https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law. As a federal contractor, Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities. Docebo does not discriminate because of protected veteran status or on the basis of disability, and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities. Any individuals requiring a reasonable accommodation or would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e-mail to recruiting_accommodations@docebo.com. 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