Deal Operations Associate

Job description

ABOUT US Sydecar is on a mission to transform the world of private markets. Our goal is to make these markets more accessible, transparent, and liquid, and we're achieving this by revolutionizing the way investment vehicles are created and executed. At Sydecar, we're not just a platform; we're a trusted partner in venture capital. We're dedicated to simplifying and standardizing the private investing experience, empowering capital allocators to discover and support visionary entrepreneurs who are shaping the future. Our platform is designed with ease and efficiency in mind. We take care of all the behind-the-scenes tasks, from automating banking, ensuring compliance, handling contracts, managing taxes, to streamlining reporting. This leaves investors the freedom to concentrate on what matters most: making valuable deals and nurturing meaningful relationships. Join us at Sydecar, as we lead the charge in revolutionizing private investing. We offer a competitive base salary and an attractive variable commission plan. This role features a 15% target bonus that is uncapped, featuring built-in performance multipliers. Location: New York City, Seattle, or San Francisco (hybrid, 2 days/week in office) ABOUT THE TEAM The Deal Operations team owns the full lifecycle of every deal launched on Sydecar. We are responsible for making sure every deal on our platform runs smoothly. We work directly with fund managers and investors to solve problems, keep timelines on track, and make sure nothing slips through the cracks. We’re the first point of contact when something needs fixing, and we work closely with teams across Sydecar to get the right outcome. ABOUT THE ROLE As a Deal Operations Associate, you’ll help support SPV leads and investors through the deal execution process, ensuring they have a smooth, responsive experience. You’ll manage day-to-day customer communications, triage questions and requests, and contribute to a fast-moving, high-stakes environment where attention to detail and customer empathy are key. This is a great opportunity for someone who wants to learn the ins and outs of venture deal operations, build relationships with customers, and get hands-on experience with a growing FinTech platform. WHAT YOU’LL DO As a Deal Operations Associate, you will: - Own customer communications for your deals, delivering timely, empathetic, and professional responses via email and phone to ensure a seamless experience. - Troubleshoot deal execution issues and coordinate with Legal, Tax, and Product teams to resolve them. - Support SPV Leads and investors by explaining our workflows and guiding them through each step. - Identify opportunities for product and process improvements and share insights with the team. - Contribute to team documentation and knowledge-sharing to support scale and consistency. - Build a strong understanding of our customers, our platform, and the venture investing ecosystem. ABOUT YOU - 2–3 years of experience in customer support, deal operations, or a similar customer-facing role, preferably in the FinTech or alternative investments industries - Excellent written and verbal communication skills. - Organized and process-driven, with strong attention to detail. - Comfortable managing multiple conversations and tasks at once, without dropping the ball. - Energized by helping others, even when issues are urgent or unclear. - Curious and eager to learn about venture capital, fund administration, and financial technology. - Proactive and collaborative team player who thrives in a fast-paced environment. BONUS IF YOU HAVE - Experience working in a customer support role in FinTech, venture investing, or alternative investments industries - Familiarity with fund administration or back-office workflows. - Exposure to compliance, KYC/AML, or investment documentation processes. SYDECAR’S VALUES Our values are important to the way we live and work at Sydecar. They guide our priorities, behaviors and interactions. Be Committed As a team, we rise to meet challenges and recognize that we become stronger and develop character when facing adversity. Be Excellent We measure our success not just by what we achieve, but by how we achieve it—through integrity, creativity, elegance, and a commitment to continuous improvement. Excellence is not just doing things well—it's looking for ways to do them better. Be Humble Humility is our key to personal and professional growth. We appreciate that great ideas can come from anywhere, regardless of seniority, pedigree, or experience. We care more about collective outcomes than who gets credit or who does what. We try to not let our ego cloud our judgment. Win Together Winning is no accident. It is the result of collective hard work, perseverance, sacrifice, and most of all, loving what we do. Winning requires that we give extra—sometimes winning calls for late nights or extra effort, and we show up for clients and each other with urgency and heart. While excellence is a journey, winning is a destination. Sydecar is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Sydecar are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Sydecar will not tolerate discrimination or harassment based on any of these characteristics. Sydecar encourages applicants of all ages.