Default Servicing - TL

Job description

Job Summary The Default Servicing Team Leader is responsible for leading and managing a team of default servicing specialists who handle delinquent and defaulted mortgage loans. This role ensures compliance with investor, regulatory, and company requirements while driving operational excellence, customer service, risk mitigation, and portfolio performance. The Team Leader provides coaching, performance management, workflow oversight, and stakeholder engagement to achieve departmental objectives. Key Responsibilities Team Leadership & People Management Lead, motivate, and develop a team of default servicing associates/specialists. Conduct regular coaching sessions, performance reviews, and career development discussions. Monitor productivity, quality, service levels, and compliance metrics. Create a high-performance culture focused on customer outcomes and operational excellence. Manage staffing, scheduling, workload balancing, and resource planning. Default Servicing Operations Oversee servicing activities related to delinquency management, loss mitigation, foreclosure, bankruptcy, claims, property preservation, and investor reporting. Ensure timely and accurate processing of default servicing transactions. Review escalated borrower issues and drive timely resolution. Monitor aging and exception reports to ensure adherence to service level agreements (SLAs). Support implementation of process improvements and operational efficiencies. Compliance & Risk Management Ensure compliance with investor guidelines, regulatory requirements, and internal policies. Maintain awareness of mortgage servicing regulations, including CFPB, FHA, VA, Fannie Mae, Freddie Mac, and state-specific requirements. Identify operational risks and implement appropriate controls. Support internal and external audits, quality reviews, and compliance examinations. Performance & Reporting Track and analyze key performance indicators (KPIs) such as delinquency rates, cure rates, productivity, quality scores, and customer satisfaction metrics. Prepare and present operational reports to management. Identify trends and recommend actions to improve portfolio performance and customer experience. Drive continuous improvement initiatives using data-driven insights. Stakeholder Management Partner with cross-functional teams including Loss Mitigation, Foreclosure, Bankruptcy, Customer Service, Compliance, Legal, and Vendor Management. Serve as the first level of escalation for complex borrower and investor issues. Maintain effective relationships with internal stakeholders, investors, and third-party service providers. Required Qualifications Bachelor’s degree in Business, Finance, Banking, or a related field preferred. 4–7+ years of mortgage servicing experience, including default servicing operations. 1–3+ years of leadership or supervisory experience. Strong understanding of mortgage servicing processes, default management, loss mitigation, foreclosure, and bankruptcy. Knowledge of investor and regulatory requirements. Experience with mortgage servicing systems and reporting tools. Key Skills & Competencies Leadership and team development Performance management Mortgage servicing and default operations expertise Risk and compliance management Analytical and problem-solving skills Stakeholder management Process improvement and change management Effective communication and conflict resolution Strong organizational and time-management skills Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) Performance Metrics Team productivity and SLA adherence Quality assurance scores Delinquency and cure-rate performance Compliance and audit results Customer satisfaction and complaint resolution Employee engagement and retention Operational efficiency and process improvement outcomes Consolidated Analytics | End-to-End Mortgage Solutions. Real Expertise. Real Results. Consolidated Analytics is a data-driven mortgage solutions partner supporting the full life of the loan, from origination through servicing and capital markets. We combine asset-level intelligence with enterprise-scale solutions to power smarter decisions and measurable business outcomes. Our integrated capabilities span due diligence, residential and commercial valuation, collateral and risk analytics, process and technology optimization, and regulatory compliance, helping clients operate with clarity, agility, and confidence in a rapidly evolving market. What sets us apart? We bring together deep mortgage industry expertise, integrated technology, and a multidisciplinary workforce to help clients optimize quality, drive operational performance, and enhance decision-making at scale. Across the loan lifecycle, whether managing volume, acquiring assets in bulk, scaling originations, launching or expanding servicing, or navigating market and regulatory change, our teams deliver with clarity, compliance, and speed. Core Services • Mortgage Due Diligence • Property Valuation + Analytics • Mortgage Fulfillment (Origination and Servicing) • Default Services (Claims, REO, Rental Management) • Risk + Compliance Advisory • Business Process Solutions (BPS) Our Evolution Over the past decade, we’ve strategically acquired and integrated best-in-class firms, including OpEXNOW, Equitable Mortgage Solutions, Carrington Property Services, and RealInfo into a unified platform designed to meet the demands of today’s dynamic market. We’re not just a vendor, we’re a partner built for transformation. Careers We’re always hiring talented professionals who want to grow, lead, and win.