Default Title Specialist

Job description

Who We Are At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact. Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance. POSITION SUMMARY The Default Title Specialist is responsible for facilitating the order and fulfillment of various default title products. This role collaborates with clients, vendors, title companies, and internal departments to ensure timely processing, quality control, and delivery of title search packages while maintaining established client service level standards. DESCRIPTION Essential Functions, Duties, and Responsibilities Title Review & Quality Control Review title search products for quality, completeness, and accuracy, including but not limited to vesting, liens and encumbrances, legal descriptions, taxes, and related matters. Investigate, research, and resolve issues identified within title search packages prior to client delivery. Work with outsource partners to prepare and quality control title search packages for customer delivery. Make revisions and updates to title search packages upon client request. Order Fulfillment & Case Coordination Facilitate ordering and tracking of default title products to ensure timely turnaround. Coordinate with vendors and internal departments to meet established service level standards. Submit invoices for services rendered in accordance with client requirements. Ability to effectively and accurately convey information to others. Performs related duties as assigned by management. Qualifications and Education Requirements High School Diploma or equivalent required. 1–3 years of title, mortgage, curative, or financial services experience required. 1+ years of Curative, REO, Foreclosure, or Purchase Title experience preferred. Skills, Abilities, and Knowledge Strong understanding of title search components including vesting, liens, encumbrances, legal descriptions, and taxes Excellent oral communication skills with the ability to effectively communicate with internal staff and external customers. Strong attention to detail and organizational skills. Ability to work under pressure, meet deadlines, and maintain a positive and professional demeanor. Ability to work independently and complete assignments within prescribed procedures and standard accepted practices. Problem-solving and analytical skills. Proficiency in Microsoft Office Suite (Word, Excel, Outlook), Windows operating systems, and internet-based applications. Strong computer and data entry proficiency. Work Environment and Physical Requirements Working on-site at assigned office location. Regular and punctual attendance adhering to schedule established by leadership. Sedentary work in a stationary position at a cubicle for prolonged periods of time. Constant repetitive motions required for operating a computer, such as typing and managing phone calls. Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures. Additional Information: While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement. Why Newrez We’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self. Company Benefits : We offer benefits, programs, and perks that support you in every aspect of your life. Medical, dental, and vision insurance Health Savings Account with employer contribution 401(k) Retirement plan with employer match Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave Adoption Assistance Tuition & Certification reimbursement Employee Mortgage Loan Program The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships Newrez NOW: Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference. 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception) Matching Gifts Program - dollar-for-dollar up to $1,000 Access to grants, nonprofit resources, and volunteer opportunities More than $6,000,000 donated since 2020 1 in 5 employees participates in at least one Employee Resource Group (ERG) Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. 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