C3EL is seeking a cleared professional to support our critical mission at Scott AFB in Illinois. Our customer, Defense Information Systems Agency (DISA), acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations. This Technician will directly support the DISA-provided GIG capabilities and services in our 24x7 DISA Global Operations Center (DGOC).
(This role is considered "Mission Essential" and may require supporting rotating shift work, which includes nights and weekends.)
Responsibilities will include, but not be limited to:
- Create/update/resolve unclear problems and issues faced, utilizing a broad knowledge of the network architect, utilizing the Service Now platform.
- Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents .
- Execute network operations to include configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks.
- Work directly with customers, UC stakeholders, and leaders internal and external to the organization across multiple areas to ensure maximum network availability to minimize or eliminate mission and operational impact.
- Support all customers to include providing global situational awareness support.
- Verify that service has been restored upon resolution of all customer-initiated tickets.
- Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined.
- Proactively monitor network alarms across platform specific network management tools.
- Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
- Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident.
- Perform configuration maintenance on route plans, route lists device profiles, calling search spaces, and route partitions.
- Assess, identify and recommend resolutions to various network incidents and/or configuration deficiencies.
- Develop and/or recommend solutions and processes pertaining to UC and DRSN operations.
