Delegated Underwriting Bordereaux & Operations Technician

Job description

At CNA Hardy, great people don’t just join us - they grow with us, lead with purpose, and help shape the future of our business and the industry. We exist to help businesses navigate an unpredictable world and we do that through the expertise, integrity and commitment of our people. Every role contributes to protecting businesses, livelihoods and communities, giving our people the opportunity to make a meaningful and visible impact. The Role We are currently hiring for a Delegated Underwriting Bordereaux and Operations Technician in our Norwich office to deliver accurate, timely and controlled bordereaux and policy administration across our delegated underwriting portfolio. What You’ll Be Doing: Bordereaux operations: Receive, validate, map, process and reconcile risk, premium and claims bordereaux in line with contract terms and service levels. Data quality: Resolve validation failures, duplicates and incomplete records while maintaining accurate audit trails and regulatory data standards. Policy administration: Maintain delegated contracts, binders, facilities, coverholders and policy records in the PAS, including renewals and mid-term changes. Stakeholder support: Work across Underwriting, Claims, Finance, Credit Control, Data and Technology, as well as external partners, to resolve operational issues. Controls and improvement: Support period-end controls, governance reporting, system testing and root-cause analysis to strengthen processes and user experience. What We’re Looking For: Relevant market experience: Bring experience in bordereaux processing, delegated authority, underwriting operations, technical accounting or a comparable London Market role. Delegated underwriting knowledge: Understand delegated arrangements and the structure and purpose of risk, premium and claims bordereaux. Systems and data capability: Confidently validate, cleanse, map, upload and reconcile data using a PAS, insurance platform and bordereaux management systems. Demonstrate strong Excel skills: Ability to analyse large data sets accurately. Familiarity with advanced Excel features, data manipulation and reporting techniques is desirable. Organisation and communication: Manage recurring deadlines and competing priorities while engaging stakeholders clearly and challenging late or poor-quality submissions constructively. Why Join CNA Hardy? Our workplace is dynamic, challenging and ever evolving, here your voice matters and you can make a difference. We celebrate individuality and inclusivity, ensuring everyone feels valued, respected, and supported to share ideas and perspectives. Our employees and their families are important to us. That’s why we offer flexible hybrid working and a competitive compensation and benefits package. We also invest in your growth through learning, mentoring, and clear development pathways, recognising and rewarding performance and the behaviours that drive success. We recognise that the development of skills and experiences is crucial for our people to achieve their aspirations and reach their full potential. The Company CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets. We offer a highly specialised and comprehensive portfolio of innovative and market leading products. Coverage is available to businesses of all sizes for domestic, international and global exposures.