Deliverability Procurement Manager

Job description

Bloomreach is building the world’s premier **agentic platform for personalization**.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the ***entire*** customer journey. - We're taking **autonomous search** mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. - We’re making **conversational shopping** a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey. - We're designing the future of **autonomous marketing**, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we're building all of that on the intelligence of a single AI engine — **Loomi** — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora. ## **What challenge awaits you?** The Procurement team is looking for a commercially sharp vendor manager who can keep our deliverability supply base balanced, competitive, and low-risk while continuously improving margin. You will own the cost side of our SMS and email vendor relationships end to end, from sourcing and onboarding to rate-card negotiation and ongoing performance governance. You will build and maintain a vendor base that gives Bloomreach coverage in every geography we sell into, redundancy where we are exposed, and pricing that lets Sales win deals without eroding margin. You will then use that supply base to partner across Pricing, Deliverability, and Sales, translating carrier and vendor costs into custom pricing and rate cards, and making sure customer escalations are routed and resolved through clearly defined paths. ## **Your job will be to:** 1. Own the commercial management of our SMS and email vendor relationships 2. Onboard new vendors and expand coverage into new geographies 3. Optimize custom pricing, rate cards, and margin with Pricing, Deliverability, and Sales 4. Keep the vendor base balanced, competitive, and low-risk 5. Be an expert in your craft ### a. Own the commercial management of our SMS and email vendor relationships - Be accountable for the cost performance of our SMS and email deliverability vendors - Own vendor contracts, rate cards, commercial terms, renewals, and commitments across the deliverability supply base - Track vendor spend, volumes, and unit costs, and drive negotiations that reduce cost and improve terms - Define and manage clear escalation paths so customer-impacting vendor issues are routed and resolved quickly - Build and maintain scorecards in cooperation with FP&A to monitor vendor cost, quality, and reliability, and hold vendors accountable to them ### b. Onboard new vendors and expand coverage into new geographies - Identify, evaluate, and onboard new SMS and email vendors in geographies where Bloomreach is expanding - Run structured sourcing and due-diligence processes covering coverage, cost, deliverability quality, compliance, and risk - Lead commercial onboarding, contracting, rate-card setup, and integration hand-off with the Deliverability team - Ensure new vendors meet Bloomreach's standards for reliability, compliance, and competitiveness before they carry production traffic ### c. Optimize custom pricing, rate cards, and margin - Partner with Pricing to translate vendor and carrier costs into competitive custom pricing and rate cards - Work with Sales to support custom-priced and high-volume deals, protecting margin while enabling wins - Partner with the Deliverability team to align vendor routing and quality decisions with cost and commercial goals - Identify and execute margin-improvement opportunities across the vendor base, from renegotiation to re-routing volume - Model the margin impact of pricing, routing, and vendor changes to support commercial decisions ### d. Keep the vendor base balanced, competitive, and low-risk - Maintain a balanced supply base that avoids over-reliance on any single vendor and mitigates supply, pricing, and compliance risk - Continuously benchmark vendor pricing and performance against the market to keep Bloomreach competitive - Monitor geographic coverage and redundancy, and close gaps before they become customer or margin risks - Own vendor risk management, including contingency and failover options for critical routes and regions ### e. Be an expert in your craft - Develop deep expertise in SMS and email deliverability economics, carrier/vendor pricing structures, and rate-card mechanics - Stay abreast of market trends, new vendors, regulatory changes, and pricing dynamics across the geographies we operate in - Present cost, margin, and risk insights in a manner that is clear to both commercial and technical audiences - Ultimately, your goal is not just to manage vendors but to actively improve Bloomreach's margin, competitiveness, and customer experience across the deliverability supply base ## **Your success story will be:** - In 30 days, you dive right in, build a full picture of our current SMS and email vendor base; contracts, rate cards, spend, volumes, and coverage — and produce a state-of-the-union on cost, risk concentration, and margin by the end of the first 30 days. - In 90 days, you begin executing quick-win renegotiations, define clear customer escalation paths with the Deliverability team, and partner with Pricing and Sales on your first custom pricing and rate-card optimizations. - In 180 days, you fully own the deliverability vendor portfolio, onboarding vendors in new expansion geographies, running a balanced and benchmarked supply base, and delivering measurable margin improvement, becoming an essential partner to the Pricing, Deliverability, and Sales teams. ## **You have the following experience and qualities:** 1. **Professional** — experience in vendor/commercial management, procurement, or pricing, ideally in SMS/email deliverability, telecom, or messaging 2. **Personal** — commercial judgment, independence, and fluency in English ### **Professional experience** - 3-5 years of experience in vendor management, procurement, category management, or commercial/pricing roles - Hands-on experience negotiating contracts, rate cards, and commercial terms with vendors or carriers - Strong understanding of unit economics and margin, and the ability to translate supplier costs into customer pricing - Experience managing a supply base for balance, risk, redundancy, and competitiveness - Familiarity with SMS and/or email deliverability, telecom/carrier pricing, or messaging vendors is a strong plus - Proven ability to partner with cross-functional stakeholders — Pricing, Sales, and technical/deliverability teams - Proficient in Google Sheets/Excel and comfortable building cost, pricing, and margin models, preferably through the use of AI - Solid understanding of how commercial and vendor decisions drive margin, risk, and customer experience ### **Personal qualities** - Commercially minded — take pride in finding cost savings, margin gains, and competitive advantage - Have a knack for navigating ambiguity and unique customer problems within the deliverability space - Enjoy working with others and building trust across procurement, commercial, and technical teams - Motivated by and willing to work on complex, cross-functional, time-sensitive negotiations - Excellent attention to detail coupled with the ability to resolve issues and escalations quickly - Possess a passion for vendor economics and continuous improvement - Take ownership of both successes and failures, with the ability to apply learnings to future negotiations - Possess a high degree of independence and self-organization to navigate ambiguous, fast-moving situations - Fluent in English with excellent written and verbal communication skills #LI-HO1 The pay range actually offered will take into account a variety of potential factors considered in compensation, including but not limited to skills, qualifications, geographic location, accomplishments, experience, credentials, internal equity and business needs, and may vary from the range listed above. Base Salary Range 1 009 524 Kč—1 261 905 Kč CZK ## More things you'll like about Bloomreach: ### **Culture:** - A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. - We have defined our [5 values](https://www.bloomreach.com/en/careers?utm_source=Job-Description-Footer&utm_medium=Job-Description&utm_content=Hyperlink-1) and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication. - We believe in flexible working hours to accommodate your working style. - We work virtual-first with several Bloomreach Hubs available across three continents. - We organize company events to experience the global spirit of the company and get excited about what's ahead. - We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer\*. - The [Bloomreach Glassdoor page](https://www.glassdoor.com/Overview/Working-at-Bloomreach-EI_IE442167.11,21.htm) elaborates on our stellar 4.7/5 rating. The [Bloomreach Comparably page](https://www.comparably.com/companies/bloomreach) Culture score is even higher at 4.9/5 ### **Personal Development:** - We have a People Development Program - participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions. - Our resident communication coach [Ivo Večeřa](https://www.linkedin.com/in/ivo-ve%C4%8De%C5%99a-2a94291/) is available to help navigate work-related communications & decision-making challenges.\* - Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins. - Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)\* ### **Well-being:** - The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.\* - Subscription to Calm - sleep and meditation app.\* - We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones. - We facilitate sports, yoga, and meditation opportunities for each other. - Extended parental leave up to 26 calendar weeks for Primary Caregivers.\* ### **Compensation:** - Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.\* - Everyone gets to participate in the company's success through the company performance bonus.\* - We offer an employee referral bonus of up to $3,000! - We reward & celebrate work anniversaries -- Bloomversaries!\* *(\*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)* **Excited? Join us and transform the future of commerce experiences!** *If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!* --- *Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.* #LI-Remote