Delivery Associate

Job description

Deliver Copilot Studio training sessions, demos and hands-on walkthroughs to internal team members and client users — introductory sessions, guided labs and follow-up Q&A. Prepare and maintain training material: session decks, lab exercises and sample data, quick-reference guides, FAQs and short recorded walkthroughs. Build simple agents in Copilot Studio for use in demos, labs and training scenarios, and keep them working as the platform changes. Run adoption support activities — drop-in sessions, office hours and floor-walking — helping new users get their first agent working and answering questions patiently. Support requirement gathering: attend workshops and client meetings, take clear structured notes, capture actions and follow up on open questions. Document requirements, process flows, use cases and user stories, and keep them current as they change. Support use-case discovery — helping capture and describe candidate agent scenarios and what each one would need to work. Support testing and UAT: write and execute test cases, log and track defects, and coordinate business users through testing. Collect feedback after each training session and use it to improve the content and the way it is delivered. Handle training logistics — scheduling, invitations, attendance tracking, feedback surveys and simple reporting on completion and uptake. Maintain project documentation and trackers, and support status reporting for the engagement team. Build your own knowledge of Copilot Studio and the Microsoft 365 ecosystem, working towards delivering sessions independently and taking on wider business analysis work. . 0–1 years of experience in a business analyst, consulting, training, functional support or similar role. Strong graduates with relevant internship experience will be considered. Excellent verbal and written communication in English — this is the single most important requirement for the role. Confidence presenting to a group and running a session, with the ability to stay calm and clear when questions come from the floor. The ability to explain a technical concept simply, and the patience to explain it a second time differently when it does not land. Working familiarity with Microsoft Copilot Studio — able to build a basic agent — or clear evidence of hands-on self-learning on the platform. Good working knowledge of Microsoft 365 tools, particularly Teams, SharePoint, PowerPoint, Word and Excel. Sound documentation skills — able to write clear notes, requirements and guides that someone else can follow. Basic business analysis fundamentals: asking clarifying questions, capturing requirements accurately, and distinguishing what a user asked for from what they actually need. Organised and reliable, with good follow-through on actions, deadlines and commitments made to clients. Genuine curiosity and a fast learning pace — the Copilot Studio roadmap moves quickly and the content will need constant refreshing. A collaborative attitude, comfortable asking for help early and working alongside senior consultants. .