Delivery Driver

Job description

Delivery Driver – Independent Contractor Opportunity About Zulzi Zulzi is a fast-growing on-demand delivery company that makes shopping more convenient by delivering groceries and other eligible products directly to customers’ doors. We are looking for reliable, safety-conscious and customer-focused drivers to join the Zulzi driver network. Opportunity Summary As a Zulzi Delivery Driver, you will collect customer orders from assigned stores and deliver them safely, accurately and on time. Drivers represent Zulzi when interacting with customers, store employees and members of the public. A professional attitude, responsible driving and excellent customer service are therefore essential. Key Responsibilities Order Collection and Delivery Collect assigned orders from the correct Zulzi store or collection point. Confirm the order number, customer details and number of parcels before leaving the store. Deliver orders safely, accurately and within the required delivery time. Update every delivery stage correctly on the Zulzi Driver App. Obtain and submit the required proof of delivery. Never open, tamper with or remove items from a customer’s order. Product Care Handle groceries, food, beverages and other products carefully. Keep hot, cold, frozen, fragile and liquid products secure during transportation. Ensure that orders are protected against contamination, rain, breakage, theft and avoidable damage. Immediately report damaged, leaking, missing or incorrectly packed items. Customer Service Treat customers, store employees and Zulzi team members respectfully. Communicate professionally when providing delivery updates or requesting directions. Protect customers’ personal information, including their names, addresses and contact details. Never use customer information for any reason unrelated to completing the delivery. Cash and Restricted Products Handle cash-on-delivery orders carefully and reconcile all money in accordance with Zulzi’s cash-handling procedures. Follow all identification, age-verification and handover requirements when delivering age-restricted or controlled products. Never hand an age-restricted product to an unauthorised or underage recipient. Vehicle, Safety and Hygiene Keep the delivery vehicle clean, mechanically sound and suitable for deliveries. Obey all traffic laws and practise safe driving at all times. Use the required safety equipment, including a phone mount and appropriate protective equipment. Maintain good personal hygiene and a clean, professional appearance while completing deliveries. Motorbike drivers must wear the required helmet and reflective clothing while operating. Incident Reporting Immediately report: Accidents or injuries; Vehicle breakdowns; Delivery delays; App or device problems; Customer disputes; Missing, incorrect or damaged orders; Cash discrepancies; Suspected fraud or unsafe delivery situations. Minimum Requirements Vehicle Applicants must have: A reliable car or motorbike in safe working condition; Proof of ownership or lawful permission to use the vehicle; A valid vehicle licence disc; Proof of roadworthiness where required by Zulzi or applicable law; Any additional vehicle documents requested during verification. Driver’s Licence A valid South African driver’s licence appropriate for the vehicle being used: Code A or A1 for motorbikes; or Code B for cars. A satisfactory driving record, subject to verification. Identification and Right-to-Work Documentation Applicants must provide: A valid South African ID; or A valid passport, asylum/refugee document or other recognised identification document; Valid documentation confirming the legal right to work or provide services in South Africa, where applicable; A Traffic Register Number where legally required; Proof of residence dated within the past three months. All documents must remain valid throughout the driver’s engagement with Zulzi. Expired, altered or unverifiable documents will not be accepted. Vehicle Documents Valid vehicle licence disc; Registration or ownership documentation; Roadworthy certificate where required; Any inspection or insurance documentation required by Zulzi. Banking An active South African bank account in the applicant’s name; Official proof of banking details. Smartphone and Equipment Applicants must have: A compatible Android smartphone capable of running the Zulzi Driver App; Working GPS and location services; Reliable mobile data; Sufficient battery life and storage capacity; A secure phone mount; A power bank or vehicle charger. Please note: iPhones, Huawei devices and other unsupported devices cannot currently be used due to Zulzi Driver App compatibility requirements. Zulzi should insert the minimum supported Android version before publishing this advertisement. Screening and Verification Applicants must: Consent to identity, document, driving-record and role-relevant criminal background checks; Pass the required vehicle inspection; Provide fingerprints or additional verification information when requested; Successfully complete training and the driver assessment. The existence of a previous offence should be assessed according to its nature, seriousness, recency and relevance to the responsibilities of a delivery driver, rather than resulting in automatic rejection. Skills and Personal Attributes Successful drivers should demonstrate: Good verbal communication; Professional and respectful behaviour; Basic smartphone, GPS and navigation skills; Good time management; Honesty and accountability; Attention to order accuracy; The ability to remain calm when dealing with delays or customer concerns; A strong commitment to road safety and customer service. Previous delivery, courier or e-hailing experience is advantageous but not compulsory. Availability Drivers must be available to work according to agreed operational schedules, which may include: Weekdays; Weekends; Public holidays; Early-morning, afternoon or evening shifts; Peak trading and month-end periods. The final wording here must match Zulzi’s actual independent-contractor operating model and scheduling requirements. Interview Appearance and Hygiene Standards Because drivers handle customer orders and interact directly with customers, all applicants must arrive: Clean and appropriately dressed; With clean hands and fingernails; Wearing closed shoes; Without visibly dirty or unsafe clothing; With their required documents and vehicle in a presentable condition. Applicants who do not meet the required hygiene, safety or presentation standard may not proceed with the interview or vehicle inspection on that day. Assessments should be based on a consistent checklist applied fairly to every applicant.