Delivery Lead

Job description

Job Listing: Delivery Lead Location: Omaha, NE Schedule: Full-Time | Monday–Friday Department: Field Response About the Role CRDN is seeking a dependable, customer-focused Delivery Lead to join our team. This position plays a crucial role in safely transporting restored homeowner items and representing CRDN with professionalism and care during one of the most important phases of the restoration process. As a Delivery Lead, you are the face of CRDN—providing exceptional service, ensuring accuracy, and helping maintain trust with homeowners. You will also support onboarding of new hires, uphold CRDN’s quality standards, and contribute to continuous improvement in delivery efficiency and customer satisfaction. Key Responsibilities Essential Duties Ensure safe, timely, and accurate delivery of homeowner items. Load and unload trucks with care to prevent damage. Verify job details and confirm items match delivery manifests. Communicate professionally and empathetically with homeowners. Maintain delivery vehicle cleanliness, safety, and readiness. Assist with pickups, returns, and special projects as needed. Support moving, staging, and organizing items at delivery sites. Daily Tasks Review daily delivery schedule and route assignments. Perform pre-trip and post-trip vehicle inspections. Safely load trucks with proper organization and weight distribution. Deliver items with accuracy, care, and professionalism. Collect homeowner signatures and confirm job completion details. Weekly Tasks Deep-clean delivery vehicles and inspect safety equipment. Review delivery performance and updates with supervisor. Assist in training new team members on safe loading and delivery workflows. Report recurring issues with routes, schedules, or equipment. Leadership & Training Expectations As you grow in the role, you will: Mentor and train new hires on CRDN delivery standards. Identify and resolve route or delivery issues proactively. Recommend improvements for safety, efficiency, and organization. Help sustain a positive, team-oriented culture built on CRDN’s values. What Success Looks Like By Day 30 Understands CRDN delivery processes and homeowner service expectations. Completes vehicle checks with supervision. Assists with loading, unloading, and small deliveries. By Day 60 Independently manages assigned deliveries. Consistently meets safety, accuracy, and documentation standards. Communicates confidently with homeowners. By Day 90 Serves as a reliable and professional delivery leader. Provides training/support to peers and new hires. Helps improve delivery efficiency and customer satisfaction. Qualifications Prior experience in delivery, logistics, customer service, or restoration preferred. Strong communication skills with a customer-focused mindset. Ability to lift, carry, and maneuver items safely (including stairs). Organized, punctual, and able to work independently. Valid driver’s license and clean driving record required. Why Join CRDN? Meaningful work helping restore what matters most for homeowners Supportive team environment guided by CRDN’s values: teamwork, communication, empathy, positive attitude, and customer service Opportunities for growth, leadership, and training Consistent weekday schedule and competitive compensation