Delivery Manager

Job description

At**Lantern**, our company culture stands as the bedrock of our success and a source of pride for our teams. We firmly believe that a culture founded on trust forms the basis for enduring relationships with clients, colleagues, and partners. Within this culture, we nurture an environment of respect, inclusion, and belonging, fostering collaboration among inspired teams. We prioritize the well-being of our colleagues, the success of our clients, and our positive impact on society. Embracing a growth mindset where curiosity thrives, we celebrate excellence and value individuals who inspire and mentor others, elevating the collective. Our driving force lies in personal and business growth. We go above and beyond to surprise and delight our clients, delivering tangible business value. In facing challenges, we make tough choices and solve complex problems to positively influence our clients, their customers, and the world at large. As a Microsoft services partner, we hold ourselves to the highest standards of technical excellence. This commitment to quality is evident not only in our work but also in how we support and empower our employees. At Lantern, our culture mirrors our core values and unwavering dedication to realizing our purpose and vision, making it a dynamic and fulfilling workplace. Together, we transcend the ordinary and achieve extraordinary results. The Delivery Manager plays a vital role in leading complex client engagements and taking ownership of successful delivery across multiple projects or workstreams. This role is accountable for effective delivery leadership, client-facing engagement, stakeholder alignment, risk management, budget oversight, and team coordination. Acting as a trusted advisor, the Delivery Manager builds strong customer relationships, identifies opportunities to create business value, and leads teams toward the delivery of high-quality software solutions that meet agreed scope, timelines, outcomes, and quality standards. ## Position Responsibilities • Lead project teams to deliver high-quality services within agreed timeframes, budgets, and quality expectations while proactively managing risks. • Serve as the primary delivery contact for clients, coordinating execution across functional teams and ensuring alignment to scope, timelines, budget, risks, and agreed outcomes. • Support project initiation and planning by drafting and maintaining project charters, proposals, and quotations that clearly define objectives, scope, budget, assumptions, constraints, and success criteria. • Partner with stakeholders to translate business objectives into clear delivery outcomes, success measures, and reporting expectations. • Manage milestones, timelines, dependencies, risks, and resource needs by maintaining integrated delivery plans across projects or workstreams. • Provide clear delivery reporting to stakeholders, including progress, risks, issues, decisions, budget status, and required actions. • Apply Agile and Scrum practices, where appropriate, to support predictable delivery, effective team coordination, transparent prioritization, and continuous improvement. • Coordinate across engineering, product, design, QA, and client stakeholders to support delivery execution, resolve dependencies, and ensure commitments are met. • Establish and maintain delivery governance, including meeting cadence, decision tracking, status reporting, escalation paths, and accountability for follow-through. • Manage scope, change requests, delivery constraints, and stakeholder expectations to support predictable and high-quality client outcomes. • Maintain program-level visibility across active work, including delivery status, key risks, unresolved issues, dependencies, decisions, and escalation items. • Facilitate stakeholder decision-making by surfacing trade-offs, clarifying options, documenting decisions, and ensuring follow-through on agreed actions. ## Skills, Knowledge and Expertise • 10+ Years of enterprise-level program or delivery management experience, including: • Experience leading complex client engagements with multiple stakeholders, teams, dependencies, and delivery workstreams. • Proven track record managing delivery plans, risks, scope, budgets, stakeholder communications, and execution in Agile consulting environments. • Exceptional skills in communication, management, problem-solving, systems thinking, and client engagement. • Exceptional skill in building and maintaining strong client relationships • Strong consulting skills with a history of understanding client needs and ensuring their satisfaction. • Exceptional understanding of business process automation and how automation opportunities can support client delivery outcomes. • Strong understanding of AI concepts and responsible use. • Delivery governance and executive stakeholder reporting • RAID management and escalation handling • Scope management, budget management, change control • Resource planning and dependency management • Cross-functional team coordination. ## Preferred Technical Skills: • Power Platform • SharePoint Online • Microsoft Teams • Data integration Lantern is committed to fair and equitable compensation practices. Actual compensation will depend upon an individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time. Colorado Salary Range $130,000—$180,000 USD Lantern is committed to fair and equitable compensation practices. Actual compensation will depend upon an individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time. Ontario Salary Range $130,000—$180,000 CAD