Delivery Manager

Job description

## **About Ubiminds** Ubiminds is a GPTW-certified, people-first company that partners with American software product companies to scale their development footprint. We curate top 5% Brazilian talent to support our clients’ LATAM strategy, combining high performance with a strong focus on people experience. ## **Our Culture** - **People First:** We prioritize people above all. - **Challenge Yourself:** Continuous improvement is part of who we are. - **Make It Happen:** Ownership and attitude matter. - **We’re In This Together:** Collaboration drives our success. - **Averaging On Awesome:** High standards are the norm. - **Keep It Real:** Transparency and honesty always. ## **Perks & Benefits** - Work in a fast-paced and innovative environment, interacting with leaders of industry-leading companies. - Rely on a network of partners and allies that will help you convert grit into revenue. - Choose to work remotely or at our office – we are a distributed team, after all. - Get your own MacBook (none of that BYOD stuff here). - Enjoy tasty snacks, soft drinks, and booze at our HQ. ## ## **About the Role** We are looking for a proactive, empathetic, and business-oriented **Delivery Manager** to join our Delivery Team. In this role, you will act as a **strategic partner to clients and a trusted point of contact for our Ubiminders**, ensuring a high-quality experience on both sides. Your main focus will be to **understand, track, and communicate the impact of our consultants’ work**, making sure clients clearly perceive the value delivered. You will play a key role in **client retention and experience**, working closely with People teams, while also supporting **account growth through insights** in partnership with Account Managers. This role requires a highly consultative mindset, **with strong relationship** management and communication skills. ## **What You’ll Do** ### **Client Relationship & Value Delivery** - Build strong relationships and act as the main point of contact for delivery topics. - Lead regular client syncs, ensuring alignment, transparency, and satisfaction. - Clearly communicate the business impact and value generated by consultants. ### **Delivery Excellence & Value Tracking** - Monitor consultant performance and ensure alignment with client expectations. - Track delivery health, proactively identifying and mitigating risks. - Provide visibility into results, outcomes, and overall impact. ### **Consultant Experience & Retention** - Build trust with consultants through regular check-ins and ongoing support. - Identify early signs of disengagement or attrition risk and act proactively. - Partner with People teams to support development and retention strategies. ### **Risk & Issue Management** - Identify and manage risks related to performance, engagement, and satisfaction. - Handle complex situations and mediate conflicts between clients and consultants. - Escalate issues when needed, ensuring timely and effective resolution. ### **Project Management** - Manage outsourcing projects (when applicable), ensuring alignment on scope, timelines, and deliverables. - Monitor progress and proactively mitigate risks. - Keep stakeholders aligned throughout the project lifecycle. ### **Opportunity Identification & Growth Support** - Identify opportunities for expansion within existing accounts. - Share insights with Account Managers to support growth strategies. - Contribute to long-term partnerships through consistent value delivery. ### **Cross-functional Collaboration** - Collaborate with Talent, People, and Account teams to ensure alignment. - Support hiring and onboarding processes when needed. - Contribute to continuous improvement of delivery and internal processes. ## **What We’re Looking For** ### **Mandatory Skills** - Native or bilingual proficiency in **English and Portuguese**. - Experience in **Project Management, Client Success, or Account Management** (preferably in tech, outsourcing, or staffing). - Strong ability to **understand and communicate business impact**. - Excellent **communication, interpersonal, and stakeholder management skills**. - Proven **problem-solving and conflict-resolution** abilities. - Ability to manage multiple priorities in a fast-paced environment. ### **Nice to Have** - Experience with **staff augmentation or distributed teams**. - Familiarity with **software development environments**. ## **Role Structure & Collaboration** - **Account Managers:** Responsible for account growth and expansion. - **Talent Acquisition (TA):** Responsible for hiring and pipeline management. - **Project Managers:** Responsible for **delivery visibility, client relationship, and retention**, acting as the bridge between clients and consultants.