Delivery Network Coordinator (Exams) GR

Job description

**Pay Band**: 4/H **Country/Location**: Athens, Greece **Department**: Global Delivery, Exams **Contract Type**: Fixed Term Contract- Local **Contract Duration**: 6 months- possibility of renewal based on business requirements **Closing Date**: 10th November 2026 **Role Purpose:** This role is responsible for coordinating the secure, efficient, and compliant delivery of exams, ensuring all test-day and post-test operations meet British Council and awarding body standards. It oversees venue and equipment readiness, materials handling, and test-day staff coordination, while managing venue selection, contracting, and resources to ensure cost-effective, high-quality delivery. **Main accountabilities:** The British Council in Egypt is seeking a proactive and experienced Delivery Network Coordinator – Exams to coordinate the secure, efficient, and high-quality delivery of examinations across the country. The role is responsible for ensuring operational readiness throughout the exam cycle, maintaining compliance with global standards, and continuously improving delivery processes and the candidate experience. The successful candidate will oversee examination venue selection, contracting, and performance management, coordinate equipment and materials readiness, and ensure the secure handling and transportation of confidential examination materials. They will lead operational readiness checks, venue audits, and risk assessments, coordinate test-day staffing, and act as the primary point of contact for venues, delivery partners, and examination teams. The role also involves managing incidents, resolving operational issues, and ensuring consistent communication across stakeholders. The postholder will ensure compliance with examination security, integrity, regulatory requirements, and British Council standard operating procedures. They will maintain accurate operational records and audit documentation, support incident investigations, and work closely with Governance and Compliance teams to uphold the highest standards of assurance. They will also monitor customer feedback and test-day observations, address service delivery issues, and work with partners and suppliers to maintain quality and efficiency. In addition, the role will oversee venue and supplier contracts, purchase orders, payments, and cost tracking, ensuring the effective and compliant use of resources. The postholder may manage Delivery Network Assistants, venue staff, and temporary examination teams, supporting their training and development while promoting a culture of accountability, security, collaboration, and continuous improvement. The ideal candidate will have strong organisational, logistical, and stakeholder management skills, with the ability to coordinate multiple activities, manage competing priorities, and resolve issues effectively under pressure. They will demonstrate sound risk awareness, attention to detail, and a commitment to operational excellence, compliance, and customer service. This is an opportunity to play a key role in delivering trusted, secure, and reliable examinations while supporting the British Council’s commitment to connecting people with opportunities through education and international qualifications. **Role specific knowledge, skills and experience:** - Degree or equivalent experience. - Minimum 1 year of experience in relevant field **Desirable:** - Lean Six Sigma qualification. **Condition of Employment:** Language: Strong English proficiency is crucial for this role, requiring fluency in both written and spoken communication to effectively navigate British Council systems and international operations. Please note: Interviews will be conducted primarily in English. The successful candidate must be able to speak and write well in English, as this is essential for the role. Locally recruited: Applications are welcomed from candidates currently in this location with a natural right to work. Relocation support is not provided.