Delivery Operations Manager

Job description

### Why Join Exadel We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks. From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next. What powers it all? Our people are ambitious, collaborative, and constantly evolving. ### What You’ll Do - Own and maintain the Weekly Delivery Pulse and Monthly RAG reporting for P1/P2 accounts - Monitor utilization, bench, and ramp-up/down trends, proactively managing exceptions to keep delivery on track - Maintain dashboards and delivery health metrics (scope, schedule, quality, team, commercials, governance) - Track headcount movement, bench, and ramp-down risk across accounts - Partner with HR, Talent, and Resourcing to maintain visibility into open positions, time-to-fill, and redeployment - Drive action follow-ups across Delivery Directors, Delivery Managers, and CoE leads, enforcing owners and due dates - Support the delivery governance cadence, including agendas, minutes, action logs, and risk registers - Partner with Finance on margin and revenue reporting accuracy ### What You Bring - Extensive professional experience in a delivery, resource management, PMO, or operations role within professional services or technology consulting - Strong data skills beyond Excel: comfortable using AI tools for reporting, analysis, and dashboard creation; experience with Workday PSA or a similar PSA/ERP system is preferred - Comfortable working with senior stakeholders and holding team members accountable to deadlines - Excellent structured communication skills, with the ability to turn data into a clear executive narrative - Experience within a Big 4 or an IT services/outsourcing environment is a strong plus - Extensive, hands-on experience using AI tools in daily work, or a strong willingness to learn quickly ### English Level Upper-Intermediate ### Legal & Hiring Information - Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more. - Reasonable accommodations are available to enable individuals with disabilities to perform essential functions. - Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs. - Compensation details are shared with candidates at the early stage of the recruitment process. - The offer is not binding until a signed contract is in place. ### Your Benefits at Exadel Exadel benefits vary by location and contract type. Your recruiter will fill you in on the details. - International projects - In-office, hybrid, or remote flexibility - Medical healthcare - Recognition program - Ongoing learning & reimbursement - Well-being program - Team events & local benefits - Sports compensation - Referral bonuses - Top-tier equipment provision ### Exadel Culture We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matter.