Delivery Service Providers Account Manager

Founded in 2014 in the Czech Republic, Rohlik is the European leader of e-grocery in Central Europe. Already active in the Czech Republic ([](http://Rohlik.cz)), Hungary ([](http://Kifli.hu)), Austria ([](http://Gurkerl.at)), and Germany ([](http://Knuspr.de)). By owning its **end-to-end operations**, including all technology in-house, Rohlik provides a superior customer experience and the freshest food from **local farmers** and artisans, as well as a broad supermarket selection. The **Last Mile Logistics** team ensures safe, accurate, efficient, reliable, and customer-focused delivery on Rohlik country market. **Delivery Service Providers (DSPs)** and **Couriers** are a critical part of our **last-mile capacity strategy,** enabling flexibility, scalability, and efficiency in courier operations. The DSP Account Manager is responsible for setting up country **DSP strategy** as well as day-to-day management of DSP partners, **ensuring smooth operations**, **high service quality**, and consistent performance monitoring. The role acts as the primary operational contact for **DSPs,** collaborating closely with local last-mile teams and central operations to maintain efficient, compliant, and scalable delivery partnerships. The role holds full accountability for the Last Mile DSP budget at a country level, driving multi-million Euro cost-optimization programs. ## **What we expect from you** - Lead end-to-end DSP operational strategy, ensuring sustainable performance and long-term partner success. - Own and continuously elevate DSP performance frameworks, driving KPI excellence through data-driven initiatives and strategic interventions. - Provide governance over DSP compliance, ensuring alignment with contractual, labor, safety, and regulatory standards at scale. - Act as a key liaison between DSP partners and last-mile leadership, shaping fleet strategy, capacity planning, and operational execution. - Spearhead process optimization and transformation initiatives to enhance efficiency, scalability, and cost performance across the network. - Anticipate operational risks at a systemic level and design proactive mitigation strategies to ensure business continuity. - Drive cross-functional alignment with senior stakeholders, influencing decision-making and resolving complex operational challenges. - Translate advanced performance analytics into strategic insights, enabling continuous improvement and informed leadership decisions. - Communicate effectively at all organizational levels, including senior leadership, providing clear narratives and actionable recommendations. - Champion a high-performance culture by embedding data-driven decision-making and structured problem-solving methodologies. - Navigate ambiguity and shifting business priorities, leading teams through change in a fast-paced, evolving environment. - Foster a culture of safety, ownership, and continuous improvement, positioning DSP operations as a key driver of operational excellence.operations. ## **What we look for** - 3–5+ years of experience in logistics, last-mile operations, transportation, or account management. - Experience managing third-party logistics providers or DSPs. - Strong commercial awareness and negotiation skills. - Excellent communication, stakeholder management, and relationship-building skills. - Analytical mindset with experience monitoring KPIs and producing reports. - Fluent in English; additional European languages are a plus. - Bachelor’s degree or equivalent professional experience. - Willingness to travel regionally. - Fluent in hungarian and english **Preferred** - Experience in e-commerce, grocery, parcel delivery, or on-demand logistics. - Knowledge of DSP compliance, labor regulations, and sustainability initiatives. Familiarity with routing optimization, fleet systems, or WMS/TMS tools **What we offer** - **Fair pay** – competitive fixed salary, no politics or hidden bonuses. - **Good food every day** – free fruit, snacks, coffee & soft drinks, plus **Kifli Premium Membership** with **10% cashback** on every purchase. - **Life, not just work** –**unlimited paid vacation** to recharge when you need it. - **Real growth** – Kifli is growing fast, and so can you. Take ownership, learn, and make an impact every day. - **Recognition & team spirit** – your work is seen and appreciated; we celebrate together, from warehouse to HQ. - **Movement & well-being** – stay active with company challenges and use your **SZÉP card** for health, leisure, or food benefits. - **Little extras** – free parking, supportive colleagues, and a friendly, down-to-earth team culture. #Kifli