Demand and Governance Specialist

Job description

Join Us At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact. The Demand and Governance Specialist is responsible for managing and governing Network demand through the Demand Front Door, ensuring its prioritisation, validation, and transition into delivery. The role serves as the primary interface between business areas, technical teams, stakeholders, and commercial functions, ensuring strategic alignment, technical feasibility, and compliance with established processes. It is also responsible for driving demand quality, data integrity, and the adoption of harmonised processes. The role provides insights that support data-driven decision-making and contributes to the continuous evolution of Demand Management capabilities. Additionally, it promotes the use of AI-driven solutions to enhance automation, operational efficiency, and governance accuracy. What you’ll do Manage and govern Network demand through the Demand Front Door, ensuring requests are properly assessed, prioritised, validated, and transitioned into delivery; Act as the key liaison between business stakeholders, technical teams, commercial functions, and governance bodies, ensuring effective collaboration and alignment; Ensure strategic alignment, technical feasibility, commercial viability, and compliance with established governance standards and processes; Drive demand quality, data integrity, and the adoption of harmonised Demand Management practices across the organization; Provide data-driven insights and reporting to support informed decision-making and demand prioritization; Contribute to the continuous improvement and evolution of Demand Management and governance frameworks; Support the implementation of AI-driven capabilities to enhance automation, process optimisation, operational efficiency, and governance effectiveness; Promote continuous improvement initiatives that strengthen demand governance, transparency, and overall business value delivery. Who you are Degree in Telecommunications, Engineering, Computer Science, Business Management or related discipline; or equivalent professional experience; Experience of working cross-functionally to deliver feasibility study of proposals; Highly analytical with excellent communication skills – able to communicate confidently and effectively; able to explain complex concepts in a way that is easy to understand; Experience of data and transport network; Strong commercial management experience; Excellent understanding of demand and resource management; Ensure the data integrity of governance decisions, providing the “single version of the truth”; Expert in preparation of reporting packs, delivering concise, accurate and easy to read documentation; Professional certification in one or more of the following is desirable: SAFe, Agile, Lean, ITIL, Project Management and Process Improvement; English (Fluency). Not a perfect fit? Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity. What's in it for you Hybrid Work Model - Flexible hybrid work model with 8-10 in-office days per month, managed by team leaders; Vodafone Products and Services - Employees get a mobile phone, free communication plan, data card, and various discounts on services and products; Recognition - Recognition programs for innovative, creative, high-potential employees and exemplary behaviors; Health and Well-being - Well-being Program offers nutrition and psychological consultations, webinars, workshops, and discounts on various services and products; Learning - Access to Communities of Practice and a customizable digital training platform with high-quality content (namely Harvard Business Publishing, Skillsoft and Speexx); Local and International Mobility - Internal recruitment with local and international rotation opportunities across departments and roles. Who we are We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same. Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to for guidance. Together we can.