Demo Engineering Manager

Job description

## The Opportunity This is a truly ground-floor opportunity to build and lead a brand-new Demo Engineering team in Bangalore, shaping its operations from scratch while working with our cutting-edge AI product, Scout. You will manage a local team of Demo Engineers, ensuring the highest quality, architecture, and design oversight for our critical work queue, directly impacting our sales and presales success. This role offers high visibility within the GTM organization and the chance to make a substantial, career-defining impact. ## What You'll Do As the Manager, Demo Engineering, you will step into a pivotal role, spearheading the establishment and growth of our Bangalore-based team. You'll be responsible for the full lifecycle of team leadership, from hiring and onboarding talented Demo Engineers to fostering their professional development through dedicated 1:1s and constructive performance feedback. A core part of your day will involve expertly running the work queue, assigning tasks, meticulously tracking progress against shifting priorities set in collaboration with the Director, Solutions, and providing clear, consistent reports on team delivery and any roadblocks. You will maintain an unyielding quality bar for every solution shipped, ensuring all builds adhere to sound Sitetracker/Salesforce design practices and innovative agentic AI/Scout patterns. Your architectural oversight will be crucial, ensuring the team's output meets robust design standards. You'll also take ownership of our demo organizations and environments, managing upgrades, data integrity, access, and documentation. While your primary focus is leadership and oversight, you'll stay hands-on enough to directly tackle deal-critical or overflow builds when volume spikes, earning your team's respect. Collaborating closely with Sales Engineers, you'll translate complex business requirements into compelling, value-led demo scripts, proactively closing any gaps in incomplete requirements before development begins. This role operates on a hybrid schedule, requiring two days in the office with a work window of 2-10 PM IST to align with global teams. ## The Skills You'll Have ### **People Leadership & Team Delivery** - Has managed a team that builds or configures technical products (demos, solutions, or software), including hiring, 1:1s, and performance feedback. - Has run a work queue against shifting priorities and reported delivery status upward. - Holds an uncompromising quality bar on everything that ships from their team. - Has built a technical team from scratch or significantly scaled one through strategic hiring. - Has a proven track record of developing individual contributors into materially bigger and more impactful roles. ### Solution Architecture & Build Oversight - Possesses a hands-on history of value-based demo builds on the Salesforce platform, demonstrating admin-level configuration expertise. - Has worked with or reviewed agentic AI / LLM-tool workflows effectively enough to critically judge whether a build is sound and robust. - Can independently own the maintenance, upgrades, and access management of complex demo organizations and environments. - Holds one or more Salesforce certifications and/or possesses direct Sitetracker platform experience. - Has directly built agentic / Scout-style workflows, or successfully led a team in their development. ### **Business Translation & SE Partnership** - Has a demonstrated ability to translate complex business requirements into functional, impactful demos or configurations. - Has successfully partnered with sales or presales teams to accurately scope projects and consistently deliver against deadlines. - Proactively defines realistic deliverables and closes critical requirement gaps with Sales Engineers before the team commences building. - Has been customer-facing in a presales or solutions capacity, confidently representing technical solutions. - Can effectively carry a significant part of a prospect call, especially when detailing a specific build's functionality or architecture. ### Industry Knowledge - Possesses some exposure to Telecom, Utilities, Renewables, or another infrastructure-heavy industry. - Has experience with a software company that specifically targets these infrastructure-heavy verticals. - Demonstrates a strong ability to rapidly learn new infrastructure-heavy industries and deepen existing expertise. - Has worked directly within one of Sitetracker's core target industries. - Has worked for a software company serving Sitetracker's target infrastructure-heavy industries. ### Within 90 Days, You'll - Successfully onboard and begin leading your Bangalore Demo Engineering team, establishing foundational trust and clear communication channels. - Take full ownership of the demo engineering work queue, demonstrating consistent assignment, tracking, and reporting on team priorities and delivery status. - Review initial builds from the team, providing direct, actionable feedback to ensure they meet the established quality bar and begin shipping to standard under your oversight. - Pass Sitetracker product certification ### Within 180 Days, You'll - Show measurable progress in developing individual contributors within your team, expanding their skill sets into areas they couldn't tackle previously. - Establish a consistent cadence for reporting throughput, turnaround times, and team progress to the Director, Solutions. - Begin the creation and implementation of reusable demo assets, scripts, and how-to videos to empower sales and presales teams. ### Within 365 Days, You'll - Lead a fully staffed and high-performing Demo Engineering team that Sales Engineers confidently trust to transform rough briefs into polished, presentable solutions without additional intervention. - Ensure that all builds consistently ship to the highest standard under your review, with minimal Director oversight required. - Have a comprehensive library of reusable demo assets, scripts, and educational videos firmly in place, significantly enhancing the efficiency and effectiveness of our sales and presales efforts.