Denim Advisor | Full-Time | Liffey Valley – FIND THE PERFECT FIT WITH US!

Job description

MISSION OF THE ROLE: Ensure that every customer feels unique and valued, delivering excellent service and distinctive in-store experience; Build strong, empathetic relationships with customers, fostering trust and long-term loyalty; Drive and grow sales in order to achieve commercial objectives, fully aligned with the brand’s values and standards within the Irish retail market. RESPONSIBILITIES: Inspire and convey our service values, hospitality mindset, storytelling and the Perfect Fit, creating a genuine, welcoming and authentic connection with every customer; Promote personalized experiences, transforming each interaction into a meaningful exchange where the brand’s story and each customer’s individuality naturally come together, through; The art of warmly welcoming the customer; Guiding and accompanying the customers throughout their in-store journey; Demonstrating strong technical knowledge of denim products (fabric types, washes, fits, finishes, sustainability, etc.); Staying constantly up to date with new collections, trends and innovations in the jeanswear segment; Advising on the most suitable fits so the customer feels confident, secure and certain they have found their Perfect Fit — the ideal balance between Fit&Feel Protect and enhance the brand image through correct visual merchandising practices, keeping the store organised and inspiring, like a stage that tells our story through every detail; Ensure the correct execution of stockroom and store processes that impact stock management, contributing to a smooth and efficient customer experience; Actively contribute to the achievement of individual and store sales targets; Apply social influence techniques naturally and effectively to support cross-selling and up-selling. PROFILE: Previous experience in customer service within the fashion retail sector (preferred); Strong communication skills with a natural ability to build empathy and rapport with customers; Proactivity, dynamism and strong initiative; Strong team spirit, flexibility and availability; Passion for fashion and a strong interest in denim and jeanswear; Awareness of fashion trends and strong aesthetic sensitivity; Fluency in English; additional languages are an advantage