Department Manager

Job description

POP MART, founded in 2010 (SEHK: 9992), is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, designer toy culture evangelism, and strategic investments, we have built an integrated platform covering the entire designer toy value chain, allowing artists to focus solely on their craft and giving stage to talent from all over the world. With 4,000+ employees worldwide, POP MART has successfully set foot in more than 23 countries and regions, serving a diverse audience of cultural pioneers and art fans. Job Overview We are seeking an experienced Department Manager for our SOHO store to oversee daily operations within a flagship POP MART location. This role is responsible for elevating customer experience, driving department-level sales performance, and ensuring smooth operational and merchandising execution. The Department Manager will oversee a team of Brand Associates, supporting training, development, and overall productivity while acting as a key leader on the sales floor. This role requires exceptional attention to detail, strong operational acumen, and the ability to guide and motivate a team in a high-volume, high-visibility environment. The position reports to and receives functional guidance from the General Manager. What You Will Achieve Team Leadership & Customer Experience Lead, coach, and develop Brand Associates to achieve sales, service, and operational performance standards Provide input into hiring, onboarding, performance feedback, and corrective action in partnership with the General Manager Set clear expectations, provide coaching, and drive a positive and inclusive team culture Act as Manager on Duty when needed, ensuring strong customer engagement and operational excellence Maintain a welcoming, safe, and engaging store environment for customers and employees Champion company brand image, values, and culture in both team behavior and store presentation Sales Performance & Store Operations Drive departmental sales results through product knowledge, customer engagement, and team performance Achieve key sales metrics including conversion, UPT, ATV, and department-specific sales targets Support Learning & Development initiatives and deepen IP discovery knowledge to strengthen product storytelling, team education, and customer engagement. Identify opportunities for operational improvement and share insights with the General Manager Support POP MART marketing events including in-store activations, new drops, pop-ups, conventions, and NSO execution Visual Merchandising OR Inventory Management (based on flagship assignment) Visual Merchandising Focus Execute visual and marketing directives and attend weekly planning calls Install marketing materials, decals, props, and new merchandising planograms Remerchandise floor areas based on sell-through and product performance Partner closely with Operations to coordinate visual merchandising execution with product flow, inventory availability, and store readiness. Ensure all visual standards align with brand guidelines, product storytelling, and flagship expectations Inventory Management Focus Oversee back-of-house organization, inventory accuracy, and product flow Manage receiving, transfers, cycle counts, and quarterly audits Partner with the Visual Merchandising team to ensure product flow, replenishment, and stock availability support visual execution and floor standards. Partner with inventory leadership to maintain accurate BOH and warehouse stock levels Ensure stockroom operates efficiently within flagship standards Cross-Functional Support Partner with General Manager on all operational processes and communication flow Support RoboShop business tasks in coordination with designated store personnel Ensure alignment with company policy, safety procedures, and operational SOPs Work flexible hours including nights, weekends, and holidays to meet flagship business needs Qualifications Strong retail industry knowledge, customer experience skills, and operational leadership Confident engaging customers and leading a team in a fast-paced environment Minimum 3+ years of retail leadership experience required (flagship or high-volume preferred) Strong ethics, integrity, and professionalism Ability to work with minimal supervision in a dynamic, evolving business Experience using data and metrics to inform decisions and drive solutions Ability to quickly adapt to new directives, standardization, and operational changes High School Diploma required; must be 18+ Physical Requirements Ability to regularly lift, carry, and move up to 50 lbs Ability to stand or walk 6–8 hours per shift Ability to kneel, bend, reach, and safely climb ladders or step stools Ability to perform repetitive tasks such as unpacking boxes or stocking shelves Ability to work in stockrooms and receiving areas, which may vary in temperature Manual dexterity required for standard stockroom tools (e.g., box cutters) Benefits Market-competitive compensation package including 401k, health insurance, PTO, and paid sick leave Ongoing learning opportunities and on-the-job training Career development through cross-functional projects, short-term assignments, and growth pathways A dynamic retail environment where curiosity, creativity, and customer passion lead to success POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary. As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or any other status protected by applicable federal, state, or local law.