Department Manager After Sales Management Own Brands (m/f/d)

Job description

Your Tasks Disciplinary and functional leadership of the department Definition, further development, and realignment of the service strategy, considering legal requirements (e.g. Right to Repair, Eco Design), product sustainability, and spare parts management Calculation of warranty provisions by product group Service process setup and re-alignment by product group and country Supervision of Service contracting and related change management by service provider and country Supervision of Service related content management Steering of 2nd level After Sales matters incl. incident management & operational support Service focal point for referring MMS country contacts Your Profile Degree in business administration, technical studies or comparable professional training Proven disciplinary and functional leadership experience in a manufacturer's or retailer's service environment Having fun to lead and work with an international team Good understanding of the products in the MediaMarktSaturn range as well as the related after sales implications, procedures and KPIs Highly self-motivated, well-organized, data driven and reliable towards deadlines Very good German and English skills Confident handling of Microsoft Office and Content Management. SAP HANA skills are a plus. Willingness to travel About Us MediaMarktSaturn is the leading consumer electronics retailer in Europe, with more than 1,000 stores in 11 countries. IMTRON GmbH, a 100% subsidiary of the MediaMarktSaturn Retail Group, is responsible for the four private-label brands KOENIC, PEAQ, ok. and ISY. With locations in Ingolstadt and Hong Kong, we develop consumer electronics products with modern design and excellent value for money. Sustainability, quality and responsibility towards our partners and customers are always at the center of what we do. We manage the entire value chain, from product development through delivery and support. The Imtron After Sales Team develops and oversees product-related service concepts for our own-brand products across all MediaMarktSaturn countries. We calculate service costs per SKU, manage service providers partners for central and on-site repairs, process service credit notes to the countries and run the spare-parts and accessories business — all to drive customer satisfaction and strengthen trust in our brands while meeting sustainability and cost targets. The best solutions come from bringing together diverse perspectives. Embracing diversity is key to achieving our vision of becoming the Experience Champion. We value inclusion, foster equal opportunity, and welcome you to be part of our team. Additional Benefits Job Infos ​Location: Ingolstadt Imtron Department: HQ - Others Entrylevel: Management Level Type of Employement: Full Time Working Hours: 37,5 Persona: Job Requisition HQ Manager Recruiter: Lea Ellerich Recruiter: Lea Theresa Ellerich