Department Secretary - Outpatient Infusion

Job description

Site: Brigham and Women's Faulkner Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Under the supervision of the Director and as a member of the Infusion Department, the unit secretary performs a wide range of secretarial duties and coordinates department procedures to ensure professional and efficient operation of the department in providing quality patient care. The unit secretary performs the following duties, including but not limited to, answering clinic phones, retrieving messages and answering calls promptly, collaborating with health care team members and other departments to schedule patient infusion appointments and checking in patients for their appointments. The unit secretary must be able to demonstrate the knowledge and skills necessary to provide indirect care appropriate to patients and families served on the unit. The unit secretary is responsible for greeting and receiving visitors, responding to needs of patients and family members and taking a proactive role in the efficient operation of the unit. The environment is busy and requires interaction with the health care team, patients and families in a confined space. 20 hour role, 10 hour Saturdays with 10 hours during the week (and eventually could be Sundays) Qualifications Education High School Diploma or Equivalent required and Associate's Degree preferred or Bachelor's Degree preferred Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience Experience in a medical setting 2-3 years preferred and Prior experience with Epic 1-2 years preferred Knowledge, Skills and Abilities - Proficient with using a computer and a range of computer applications; including Microsoft Office. - Demonstrates accuracy, thoroughness, and orderliness in performing work assignments with a strong attention to detail. - Self-motivated and creative in crafting new approaches to solve problems. - Diffuses potentially volatile situations in a skillful and proficient manner. - Excellent interpersonal skills and ability to work effectively with a diverse group of providers, patients, visitors, and hospital staff. - Discerning with sensitive and confidential nature of Psychiatry department; handles all matters with utmost discretion. - Adept time management skills; prioritizes urgency and meets fast-approaching deadlines in a sometimes challenging environment. - Displays professional verbal and written communication skills with patients, providers, and staff. - Flexible and adaptable to the evolving nature of the outpatient clinic. - Knowledge of medical terminology preferred. - Adheres to all I CARE Standards. - Mostly sedentary work; occasional walking and standing required. Additional Job Details (if applicable) Physical Requirements Standing Occasionally Walking Occasionally Sitting Constantly Lifting Occasionally Carrying Occasionally Pushing Rarely Pulling Rarely Climbing Rarely Balancing Occasionally Stooping Occasionally Kneeling Rarely Crouching Rarely Crawling Rarely Reaching Occasionally Gross Manipulation (Handling) Constantly Fine Manipulation (Fingering) Frequently Feeling Constantly Foot Use Rarely Vision - Far Constantly Vision - Near Constantly Talking Constantly Hearing Constantly Remote Type Onsite Work Location 1153 Centre Street Scheduled Weekly Hours 20 Employee Type Regular Work Shift Day (United States of America) Pay Range $19.30 - $28.68/Hourly Grade SF1140 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 2810 Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.