Deployment Engineer

Job description

**About Megaport** We’re not your typical tech company – and we don’t want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We’re publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a crew of over 600 people spread across Asia-Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and (actually) fun. **Our Team Culture** We’re a team of problem solvers, pixel pushers, code slingers, and cloud fanatics. Culture is more than a poster on the wall here – collaboration beats hierarchy, curiosity fuels our growth, and everyone’s voice matters. We take our work seriously, but not ourselves. We work across time zones to execute on our global vision, trust each other to get things done, and never compromise our values for commercial gain. Most importantly, we place our customers at the center of everything we do. We’re committed to increasing representation in the tech industry and welcome applicants from all backgrounds. Don’t meet every requirement? That’s okay. If you’re excited about this role, we encourage you to apply. ### **Your Role** The DIOPS Deployment Engineer is responsible for the hands-on provisioning and delivery of servers to customers. Working within the DIOPS team and reporting to the DIOPS Regional Manager, the role executes the full delivery workflow, from order intake to customer handoff, ensuring each server is configured correctly, tested, and delivered within the timeframe agreed at the point of sale. This is an execution-focused technical role. The ideal candidate is fast, precise, and process-driven: comfortable working with server hardware and data center environments, disciplined about following runbooks and keeping delivery records accurate, and proactive in flagging anything that puts a delivery window at risk. ### What You'll Be Doing ### Server Provisioning & Delivery - Provision and deliver servers to customers within the delivery timeframes agreed at the point of sale; - Execute the full provisioning workflow: hardware configuration and validation, firmware updates, RAID setup, OS installation (Linux and Windows Server), network configuration, and IPMI/BMC access setup; - Run pre-delivery checks and validation to ensure every server is handed off to the customer fully functional and to standard; - Coordinate with data center teams and remote hands for physical tasks such as racking, cabling, and component swaps; - Prioritize daily work according to agreed delivery windows and direction from the DIOPS Tech Lead. ### Delivery Timeframe Awareness & Escalation - Track the status and deadline of every order assigned to you and organize your work to meet each agreed delivery window; - Immediately flag to the DIOPS Regional Manager any order at risk of missing its delivery window (hardware shortages, failed components, tooling issues, or blocked dependencies) so action can be taken before the deadline slips; - Escalate complex or non-standard technical issues to the Regional Manager rather than letting a delivery stall. ### Process Adherence & Continuous Improvement - Follow the standardized delivery workflows, runbooks, and checklists defined for the team, ensuring consistency and quality across deliveries; - Suggest improvements to runbooks and workflows based on hands-on experience, contributing to shorter and more predictable delivery times; - Participate in retrospectives on delivery misses and delays, providing accurate first-hand information for root-cause analysis. ### Documentation & Records - Keep delivery records accurate and up to date in real time: order status, timestamps, configurations delivered, and issues encountered; - Document non-standard steps, workarounds, and recurring issues so they can be incorporated into runbooks; - Maintain accurate asset and configuration information for every server delivered. ### What We're Looking For - Advanced English communication skills; - Hands-on experience with server hardware and/or data center operations, such as: - Server hardware: assembly, diagnostics, component replacement - Data center basics: rack layouts, cabling, PDU, remote hands coordination - Linux system administration; familiarity with Windows Server environments - RAID technologies and storage fundamentals - IPMI/BMC out-of-band management - Basic networking knowledge: IP addressing, VLANs, connectivity troubleshooting; - Ability to work against deadlines and manage multiple orders in parallel with speed and accuracy; - Discipline in following documented processes and keeping records accurate; - Clear written communication for status updates, records, and escalations; ### **Nice to have, but not essential traits and experience** - Experience in ISP, hosting, cloud infrastructure, or hyperscale data center environments; - Familiarity with provisioning/automation tooling (e.g., PXE boot, imaging systems) or DCIM platforms; - Basic scripting skills (Bash, Python) for automating repetitive tasks; - Relevant certifications (e.g., CompTIA Server+, Linux+, LPIC-1, CCNA); - Experience working with ticketing or order management systems in an operations environment. ### What We Offer - Flexible working environment – a remote-first culture with coworking options available - Generous leave plans – including, parental leave, birthday leave, and a purchased annual leave program - Health and wellness support – through a wellness allowance and employee wellbeing initiatives - Comprehensive learning support – generous study and training allowance plus paid study leave - Creative, modern workspaces – designed to inspire when you're not working remotely, plus access to coworking spaces via our global WeWork membership if you work remotely, but like to get out of the house sometimes - Motivated, inclusive team – work alongside industry experts and fresh talent - Recognition programs – celebrate achievements with our Legend and Kudos award