Deployment Engineer

Job description

We are looking for a Deployment Engineer to help us deliver our smart automation solutions into customer hands. OSARO combines its software and advanced machine learning with the services and industry expertise needed to deliver improved sight and skill to existing robot applications, while enabling new applications for the factories and warehouses of the future. Our products endow industrial robots with the level of autonomy needed to perform an extensive variety of pick and place tasks and integrate tightly with our customers’ complex software environments. As a Deployment Engineer, your focus is on the customer. You will intimately understand OSARO’s technology and the customer’s needs/environment so that we can design and implement the best solution for the customer. You will be involved in all stages of customer development, from generating the best-fit solution, to planning the implementation, to supporting deployments remotely and on-site. You will collaborate with all Engineering teams to learn everything there is to know about the hardware, deep learning, computer vision, motion planning, robotic control, etc. components of our product so that you are able to solve all manner of technical problems that might arise. We value candidates who are passionate about what they build, feel a strong sense of ownership over their work, and love being continually challenged. You are someone who cares deeply about your team so you are both direct and believe in doing what you say. ### What You'll be Doing - The Deployment Engineer will assist in onsite deployment operations and serve as an on-site OSARO presence from the start of deployment until the system is operating in production - Perform on-site hardware, software, controls, and networking commissioning of robotic systems - Serve as on-site project manager to coordinate various tasks and resources while working with HQ to prioritize issues and handle client communications - Develop an understanding of a customer's existing operations and workflows to ensure our systems fit into all customer operational processes - Log all site issues found on-site into the tracking system for teams in engineering, deployment, and support. Troubleshoot said issues. - Ensure all system performance expectations are achieved prior to conducting Site Acceptance Testing (SAT) and training with the customer - Perform ongoing preventative maintenance and upgrades for the customer - Travel extensively, between 75% and 100% ### Experience and Skills You'll Need - BS in Engineering or other technical degree, preferably in Industrial Engineering, Systems Engineering, Supply Chain Management, Computer Science or Mechanical Engineering - Hands-on experience with industrial robot controllers (e.g., FANUC, Yaskawa) - In depth knowledge and experience with mechanical and software based diagnostic tools - Able to navigate and use a Linux environment - Exceptional attention to detail. Critical thinking and problem solving skills - Able to thrive in a fast-paced environment with tight timelines and high-energy culture - Excellent written and verbal communication skills, able to clearly articulate project information to any level of the company - Ability to travel 75%-100% of each month for this role ### Bonus if You Have - Experience in either system, electrical or mechanical design in the fields of Factory Automation and Warehouse Automation - Experience in system and component design with CAD tools - Experience with simulation tools for offline robot programming and layout considerations - Exposure to PLC programming (Siemens, Allen-Bradley, Mitsubishi, Omron, Keyence, CODESYS, etc) and control logic - Exposure to Rust / Python Programming Language - Exposure to Rest Internet Protocol - Experience with generating technical documents