Deployment Specialist

Job description

DEPLOYMENT SPECIALIST Claim Health · New York, NY (In-Person) · Full-Time ABOUT CLAIM HEALTH Claim Health is the AI Revenue Platform for Post-Acute Care. With the US population aging and preference for care moving to the home, post-acute care (home health, skilled nursing, home care, hospice) is one of the fastest growing verticals within healthcare. Post-acute providers operate across fragmented systems, manual workflows, and reactive processes that create operational drag and financial uncertainty. Claim Health replaces this fragmentation with an intelligent, software-driven platform that unifies data, automates execution, and enables real-time decision-making across revenue-critical operations. THE ROLE You'll be the person who takes a signed contract and turns it into a live, working deployment. We need someone who can carry it independently — technically sharp enough to understand how our product works under the hood and translate what a client is asking for into a precise product or configuration request, and people-smart enough to run a C-suite readout and a training session with frontline intake staff in the same day. This is a foundational hire. You'll help build the deployment function from the ground floor and set the standard for how Claim Health onboards every client going forward. You can expect to: - Lead end-to-end deployments across home health and hospice agencies — from discovery through go-live, owning the full mapping of each partner's org structure, payer mix, workflows, and SOPs into precise platform configuration - Configure and deploy Claim Health's AI agents to match each partner's workflows across intake, authorization, and revenue operations - Don't just implement what you're told — bring a point of view. Identify where Claim Health can genuinely improve a process and prescribe a better way forward - Where SOPs don't exist, write them — and build the deployment playbooks and onboarding guides that scale our process beyond you - Translate customer requests into precise, well-scoped product asks that engineering can actually act on - Run onboarding and training sessions across clinical, RCM, and operations staff WHAT WE'RE LOOKING FOR - Meticulous organization — you're managing multiple clients, configurations, and open items simultaneously and nothing slips - Process fluency — you can absorb how an organization works, identify where things break down, and prescribe a better path using the tools in front of you - Genuine technical depth — diagnose problems, translate customer needs into product requests, and operate without engineering support on routine issues - Multi-level communication — equally credible with executives, middle management, and frontline workers; you will be on-site with clients and this is not a back-office role - First-principles problem solver — find the actual cause, not the surface symptom - Calm under pressure — deployments get messy; you don't - End-to-end ownership — you pick something up and see it through; nothing falls through the cracks EXPERIENCE - 2–5 years in implementation, solutions engineering, or a forward-deployed role - A track record of leading deployments and owning go-lives end-to-end, not just supporting them - Healthcare or health tech background preferred; RCM or authorization experience is a strong plus - Technical enough to diagnose integration and data flow issues independently — coding ability is a strong plus Strong plus - Familiarity with home health, hospice, or post-acute care operations - Strong academic background - we're building a high-performance team and rigor matters COMPENSATION & BENEFITS Competitive salary + equity + bonus · Health, dental, and vision · Flexible PTO · Direct collaboration with the founding team Claim Health is an equal opportunity employer.