Deployment Strategist

Job description

ABOUT US Every 10 minutes, 18 million conversations happen between businesses and consumers around the world. For decades, the consumer side of those conversations sucked: long queues, robotic menus, repeated explanations, and advice that is often unhelpful. Most people today still cannot simply say what their problem is in natural language when communicating with businesses. AI changes that. For the first time, companies can have natural conversations with customers at massive scale. Every B2C company - from energy providers to telcos to insurers - will use AI agents to talk to their customers. The number of conversations businesses will handle is going to explode in the coming years. At telli, we are solving the challenges that come with that shift. Today, leading B2C companies like Sky are already using telli to deploy thousands of voice agents to provide their customers with a new experience. But building a first voice agent is easy, getting it to drive real outcomes for customers and businesses is the hard part. telli helps companies build, deploy, and improve consumer-facing AI voice agents at scale. This will become one of the most important software categories of the next decade, and we intend to win it. We are a small, AI-pilled team that likes to solve hard problems. Be it engineering, product, or GTM - we build, experiment, and move fast, while heavily leveraging the capabilities of AI models. All of us like to challenge ourselves and take real ownership over what we do, all while still staying humble and keeping a low-ego culture. Check out our principles https://principles.telli.com/ to see how we work. ABOUT THE ROLE As Deployment Strategist you own end-to-end deployment for a portfolio of telli customers. You lead complex, high-stakes implementations from signature to first production call, bringing customers live fast and setting them up to succeed as telli scales. Once sales closes a customer, you take over. You scope the use case, build and tune the voice agent, handle telephony and integrations, run UAT with the customer, and drive them to first production call. Your main goal is to get customers to a well implemented Voice Agent setup covering their usecase, showing them the value of automated call operations. You also build the systems and playbooks that make deployments faster and more repeatable as the customer base grows. You own a portfolio of deployments and a target on time-to-value and pilot conversion, working alongside product, engineering, sales, and success as telli scales to €10M ARR by end of 2026. WHAT YOU'LL DO PILOT OWNERSHIP & COMMERCIAL SUCCESS - Own dedicated accounts during pilot phase and drive clear commercial outcomes (pilot conversion rate and revenue) - Manage pilot projects end-to-end, ensuring all stakeholders are aligned and on track - Identify expansion opportunities and execute upsells during pilot phase - Act as trusted advisor to customers and help shape their AI strategies AGENT DEVELOPMENT & DEPLOYMENT - Partner directly with engineering and customers to build, design, and refine AI agents that handle thousands of customer conversations daily - Track agent performance against key success criteria and continuously improve - Debug technical issues and provide hands-on support during pilot phase SYSTEM INTEGRATION & TECHNICAL IMPLEMENTATION - Own end-to-end integration of telli agents into customers' tech stack (CRMs, dialers, calendars, ticketing systems), from scoping and architecture to shipping and maintenance - Partner with customer IT and engineering teams to align on data flows, authentication, and security/compliance requirements - Build custom function tools and webhooks that connect agents to customer backend systems - Troubleshoot integration issues during pilot and production, and document setups so customers can operate independently PROCESS & CUSTOMER ENABLEMENT - Build, maintain, and improve workflows for customer onboarding, pilot management, and agent development - Lead customer workshops and training sessions to drive product adoption - Translate customer needs into actionable product feedback for engineering and product teams - Document best practices and playbooks to scale the onboarding function WHAT MAKES YOU A GREAT FIT - You have >1 yr experience in customer-facing roles: you have managed key customer relationships in high-stakes environments like consulting, technology implementation, sales, or account management - You have executive presence & can build relationships: you are credible and can build and manage relationships with different stakeholders within a company incl. leadership - You can lead complex projects: you scope, structure, and execute high-stakes deployments end-to-end for large customers - You’ve built workflows and AI agents and understand topics like prompt engineering, APIs and workflows - You have business sense: you understand customer problems and priorities and can help them succeed with telli - you’re an excellent communicator in both English and German (additional languages are a big plus) - especially writing YOU MAY NOT MAKE A GOOD FIT IF… - you wait for tasks and projects to be handed to you - you have a pure business background but never worked with workflows and AI agents - you only like ‘strategic’ work and don’t want to get your hands dirty - you want to work 9–5 or remotely PERKS - above-market pay & equity - access to any (AI) tool that makes you more productive - gym subscription (urban sports) - free dinner in the office - regular off-sites with the team