Deposit Administrator

Who we are: Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig. Together, we are the leading alternative lending bank in Canada. With a diverse suite of products—residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending—we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers. About the role: The Deposit Administrator ensures all processing complies with HTC and AML standards while providing exceptional service to all customers, including Oaken Financial and deposit brokers. The ideal candidate needs to be very organized with a strong customer focus and thrive in a high-volume, fast-paced environment. What you’ll do: Payments Process transfer-outs for registered products (RRSP, TFSA, and RIF). Process payment requests for registered and non-registered GICs. Process bulk cheque, monthly commission payments, and withholding tax remittances. Support the resolution of complaints and escalated service requests. Maintain service levels and monitor incoming emails related to various requests. Research and respond to inquiries from internal business partners, including BDMs and the Contact Centre, regarding product and payment status. Liaise with the appropriate team, department, or processor assigned to a case or task to ensure client /broker inquiries are addressed promptly. Participate in year-end tasks and process ad hoc payments. Servicing Support GIC, RIF, RRSP, and TFSA renewals and auto-rollovers to meet business needs. Perform financial adjustments and non-financial account maintenance to meet customer and business objectives. Risk Management and Compliance Ensure all policies and procedures (e.g., privacy protection and Anti-Money Laundering (AML) requirements) are followed when servicing clients and performing account maintenance. What we’re looking for: Postsecondary education in a related field or discipline; a university degree is considered an asset. Minimum of 2 years of relevant experience, including demonstrated administrative experience in finance or compliance. Solution-oriented professional with the ability to take initiative and work effectively both independently and collaboratively within established guidelines. Strong organizational, time management, and analytical skills. Ability to manage multiple priorities simultaneously and excel in a fast-paced, deadline-driven environment. Excellent written and verbal communication skills. Strong interpersonal, relationship-building, and active listening skills. Consistently demonstrates and promotes organizational values. Proficient in the Microsoft Office Suite. What you’ll love about working here: Award-Winning Culture: We’re proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025 by Canada’s Top 100 Employers. Work-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle. Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being. Compensation Package: Competitive base salary plus an annual incentive bonus tied to performance. Comprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue. Future-Ready Savings: Group Retirement Savings Plan with up to 7% employer match. Exclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share. On-Site Fitness: Gym access at our London and Montreal offices. Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development. Family Support: Parental leave top-up program to help you during life’s big moments. For more information on who we are as an employer click here. What you can expect - pay & process: Expected base salary range is $50,000 - $55,000, plus the opportunity to earn an annual incentive bonus tied to performance. This posting is for an existing vacancy within our organization. Artificial intelligence may be used in parts of the recruitment process. All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. If what you read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for first stages of the interview process. Learn more: Follow us on LinkedIn: If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application. Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence. Time Type: Full time Job Type: Permanent