Deposit Operations Representative ACH

Job description

Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated solutions of a large bank while staying true to the relationship-focused, personalized service of our community banking roots. We serve clients in all 50 states with more than 200 branch banking locations in Illinois, southwestern Florida, northwestern Indiana, west Michigan and southern Wisconsin and commercial banking offices in Chicago, Denver, Milwaukee, Grand Rapids, Mich., and in key branch banking locations throughout Illinois. Our people are the heart of our business and we are proud to rank consistently as a top place to work. Wintrust is a $66 billion financial institution based in Rosemont, Illinois, and listed on the NASDAQ Global Select Market under the symbol “WTFC.” Why join us? An award-winning culture! We are rated a Top Workplace by the Chicago Tribune and Employee Recommended award by the Globe & Mail Competitive pay and discretionary or incentive bonus eligible Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few Family-friendly work hours With 175+ community bank locations, we offer opportunities to grow and develop in your career Promote from within culture Why join this team? You’ll work with multiple departments within Wintrust on an on-going basis, meeting amazing people along the way. We strive on teamwork to ensure we all are successful with our daily processes and tasks. Chances to learn and grow through new initiatives and multi-tasking. What you'll do: The Deposit Operations Representative ACH executes a daily pipeline of assigned work while ensuring accuracy and quality of activities as per predetermined Service Level Agreements (SLAs), policy, procedures and Key Performance and Risk Indicators (KPIs, KRIs). The incumbent will lead by example, be open to learn various CDO functions, and not be afraid to challenge the status quo. The incumbent would also be expected to assist with leading ACH Suspended Files, ACH Nonpost Transactions, and several other ACH related tasks. Perform daily work as part of a core team with focus on quality, SLA, KRIs/KPIs, policy and procedures. Acts as a point of escalation within the team and answers questions and escalations efficiently; identify repeat problems and help coach the team as needed. Participate in special projects as assigned. Be a change agent and role model for the team; lead new ideas for process efficiency. Qualifications: 3-5 years deposit operations ACH experience High School Diploma Advanced Computer Skills Excellent customer service, communication skills, and attention to detail Ability to work flexible hours, including occasional nights as necessary Advanced knowledge of Word and Excel, and advanced computer skills is a plus FIS Insight, Exceptions Processing, Writing Procedures, and experience with NACHA, Reg E regulations preferred Benefits: Medical Insurance • Dental • Vision • Life insurance • Accidental death and dismemberment • Short-term and long-term Disability Insurance • Parental Leave • Employee Assistance Program (EAP) • Traditional and Roth 401(k) with company match • Flexible Spending Account (FSA) • Employee Stock Purchase Plan at 5% discount • Critical Illness Insurance • Accident Insurance • Transportation and Commuting Benefits • Banking Benefits • Pet Insurance Compensation: The estimated annual salary range for this role is $42,000 to $55,000, along with eligibility to earn an annual bonus. Actual salaries may vary based on several factors, such as a candidate’s qualifications, skills, and experience. #LI-Hybrid From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To build a company that reflects the communities we serve, we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.