Deputy Director, Clinical Operations Implementation & Improvement, Bureau of Public Health Clinics

Job description

Open to candidates who are permanent in the civil service title of Administrative Community Relations Specialist or the comparable civil service titles of Administrative Manager and Administrative Staff Analyst **Due to active promotional list, only internal DOHMH employees may be considered for Administrative Staff Analyst and Administrative Manager. The Bureau of Public Health Clinics (BPHC) mission is to promote a healthy community by providing New Yorkers with the resources needed to make informed and empowered health decisions; identify and treat tuberculosis and provide immunization and sexual health services regardless of ability to pay or immigration status. To achieve its mission, the BPHC provides direct clinic services to people seeking health care; monitors disease trends provides education and training to service providers and community groups; conducts research and develops policies to deliver high quality clinical care which best serve New Yorkers. This person will work directly with BPHC Executive Director of Clinical Operations. DUTIES WILL INCLUDE BUT NOT BE LIMITED TO: Strategic Leadership & Planning - Assist the Executive Director of Operations in developing and executing the organization's clinical operations strategy, ensuring alignment with broader mission and strategic plan. - Lead the development of implementation roadmaps for new clinical programs, workflows, and quality improvement initiatives. - Conduct environmental scans, needs assessments, and gap analyses to identify opportunities for operational improvement. - Represent the department in senior leadership meetings, committees, and external forums as delegated by the Executive Director. Implementation & Project Management - Coordinates with the Patient Advisory Group team to assist in identifying patient participants, attend quarterly meetings, and implement direct patient feedback on improving/enhancing patient services. - Oversee the end-to-end implementation of clinical operations projects from initiation through evaluation, ensuring delivery on scope, schedule, and budget. - Develop and maintain project plans, risk registers, and status dashboards to ensure transparency and accountability across all workstreams. - Coordinate with IT,HR, Compliance, Finance, and clinical departments to ensure seamless cross-functional execution. - Establish and enforce project governance frameworks, change management protocols, and escalation pathways in collaboration with other discipline leaders. - Monitor project milestones and course-correct as needed to maintain momentum and achieve deliverables. Process Improvement & Quality - Coordinate quarterly meetings with BPHC Community Engagement Team to discuss community feedback to improve and enhance clinic operations to better serve historically disenfranchised patient populations. - Champion a culture of continuous quality improvement by identifying inefficiencies, analyzing root causes, and implementing evidence-based solutions in collaboration with the Quality Management team - Oversee performance improvement initiatives using recognized methodologies (e.g., Lean, Six Sigma, PDSA cycles). - Track and analyze key performance indicators (KPIs) and metrics to measure the impact of clinical operations improvements. - Ensure all process improvements align with accreditation standards, regulatory requirements, and best practices. People Management & Team Development - Foster a high-performing, inclusive team culture built on accountability, collaboration, and professional growth. - Identify training and development needs across the clinical operations workforce and coordinate with Director of Training to implement targeted capacity-building programs. - Partner with Human Resources on recruitment, onboarding, and workforce planning for clinical operations roles. Stakeholder Engagement & Communication - Collaborate with BPHC Community Engagement leadership to identify clinic-based needs including strategies to increase patient volume at specific clinics, implementation of waiting room presentations, and coordination of co-located tabling & outreach including annual health fairs. - Serve as a primary liaison between front-line clinical operations teams and executive leadership, translating strategy into actionable operational plans. - Build and maintain strong relationships with internal stakeholders including medical staff, nursing leadership, department heads, and support services. - Engage with external partners, vendors, payers, and regulatory bodies as needed to support implementation and compliance efforts. - Prepare and deliver executive-level presentations, reports, and briefings on the status and impact of clinical operations initiatives. PREFERRED SKILLS: - Minimum of 3-5 years of progressive experience in healthcare or clinical operations, with at least 3–5 years in a leadership or management capacity. - Demonstrated experience leading implementation or transformation projects in a clinical or healthcare setting. - Proven track record of driving measurable quality and process improvements in a complex, multi-stakeholder environment. - Experience managing and developing multidisciplinary teams. - Prior experience working in a hospital, health system, Federally Qualified Health Center (FQHC), or managed care organization preferred. - Strong knowledge of clinical operations, healthcare regulations, accreditation standards (e.g., Joint Commission, NCQA, HRSA), and quality improvement frameworks. - Exceptional project management skills; PMP or equivalent certification preferred. - Proficiency in quality improvement methodologies (Lean, Six Sigma, PDSA); certification a plus. - Excellent analytical and problem-solving skills with the ability to interpret complex data and translate findings into actionable strategies. - Superior written and verbal communication skills, including the ability to present to and influence senior executives and Board-level audiences. - High proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Project) and healthcare information systems (EHR, data analytics platforms). - Demonstrated ability to lead organizational change and manage resistance in a fast-paced, evolving environment. - Strong interpersonal skills with the ability to build trust and collaborate across departments and organizational levels Why you should work for us: - Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Education’s website () - Benefits: City employees are entitled to unmatched benefits such as: o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment. o additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund. o a public sector defined benefit pension plan with steady monthly payments in retirement. o a tax-deferred savings program and o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers. - Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home. - Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work. Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise. Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers! Commitment to Equity: The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at or 347-396-6549. ADMIN COMMUNITY RELATIONS SPEC - 1002F 1. A baccalaureate degree from an accredited college or university, accredited by regional, national, professional or specialized agencies recognized as accrediting bodies by the U. S. Secretary of Education and by the Council for Higher Education Accreditation (CHEA) and four years of satisfactory, full-time community liaison, community organization or community relations experience, at least two years of which must have been in a broad administrative or policy-making capacity with responsibility for planning, organizing, coordinating, developing, evaluating and/or administering a large community service program or activity; or 2. A four-year high school diploma or its educational equivalent approved by a State's Department of Education or a recognized accrediting organization and eight years of satisfactory, full-time experience as described in "1" above, at least two years of which must have been in a broad administrative or policy-making capacity with responsibilities as described in "1" above; or 3. Education and/or experience equivalent to "1" or "2" above. Undergraduate education above the high school level may be substituted for the community liaison, community organization or community relations experience, but not for the two years of broad administrative or policy-making experience described in "1" above, at the rate of 30 semester credits from an accredited college or university (as described above) for each year of experience, up to a maximum of 4 years. Graduate education beyond the baccalaureate degree may be substituted for the community liaison, community organization or community relations experience, but not for the two years of broad administrative or policy-making experience described in "1" above, on the basis of 30 graduate credits from an accredited college or university (as described above) for each year of experience, up to a maximum of 2 years. However, all candidates must possess a four-year high school diploma or its educational equivalent approved by a State’s Department of Education or a recognized accrediting organization and two years of full-time experience in a broad administrative or policy-making capacity with responsibilities as described in "1" above. The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.