Deputy Head of Boutique

Job description

You will inspire and manage the boutique team to achieve our brand’s mission, ensuring effective day-to-day operations. As a bridge between the Head of Boutique and the boutique team. Deputy Head ensures the execution of “The Chanel Difference” on the boutique floor, reinforcing luxury retail leadership. This role will lead the team to engage today's consumers, ensuring unsurpassed service and maintaining high image standards while supporting employee development and growth. What impact you can create at Chanel: You will uphold the image of the brand through visual merchandising, boutique maintenance, and grooming standards. By managing and inspiring the boutique team, you will build a client-centric environment, manage merchandise & inventory effectively, and ensure smooth day-to-day operations. Forming close partnerships with various divisions, including Fashion, Watches & Fine Jewellery, IT, Finance, HR, and Fashion, you will drive and achieve business objectives. You are energised by: Working in a dynamic and collaborative environment where you inspire team members and engage with clients to deliver a luxury service experience. Thriving in a role that requires both operational excellence and creative leadership will motivate you. What you will bring: A minimum of 10 years’ experience with 2 years in management experience of at least 5 members. Fluent in English and the local language, with Mandarin as a plus. A background in fashion, retail, or luxury industries is advantageous. Proficiency in shop operations, including stock organization and cash/credit handling. Educational qualifications including at least a Secondary School certificate; a university degree is a plus. What Chanel can offer you: Opportunities for professional and personal growth in an inspiring and dynamic environment. Development of leadership skills and expertise in luxury brand operations. A supportive work culture with emphasis on employee well-being and career advancement opportunities. At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.