Deputy Manager, Agency Events & Fulfillment

Job description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The Deputy Manager, Events & Fulfillment supports the planning, coordination, and delivery of events, campaigns, and fulfillment initiatives to ensure timely, cost-effective, and high-quality execution. The role oversees end-to-end event and campaign fulfillment operations, works closely with internal stakeholders and external partners, manages vendors and budgets, and supports operational excellence across all initiatives. As a key operational lead, the Deputy Manager drives continuous process improvement, and steps in to lead the function in the Manager’s absence within a fast‑paced, stakeholder-driven environment. Key Responsibilities 1. Support the planning, coordination, and execution of events, roadshows, exhibitions, and fulfillment activities from concept to post-event review. 2. Act as second-in-command to lead the Events & Fulfillment team, including task allocation, coaching, and performance support. 3. Oversee operational readiness including logistics, vendor management, venue coordination, and material fulfillment. 4. Manage budgets, cost tracking, and purchase processes to ensure cost-effective delivery and compliance with financial controls. 5. Liaise with internal stakeholders and external partners to align event objectives with business and branding requirements. 6. Ensure adherence to service standards, brand guidelines, risk management, and health & safety requirements. 7. Lead continuous improvement initiatives by reviewing processes, post-event reports, and implementing best practices. 8. Step in to represent the department or act on behalf of the Manager when required, including decision-making and issue escalation. Qualification and Experience 5 years’ experience in events, operations, or fulfillment, with at least 2 years in a supervisory role Strong project management, vendor management, and stakeholder coordination skills Proven ability to manage multiple concurrent events and deadlines Budget management and cost control experience Calm under pressure, hands-on, and detail-oriented leader Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.