Deputy Manager - Customer Service and Order Management

Job description

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. Essential Job Functions and Accountabilities: Demand Planning: Generate monthly and quarterly forecast post discussion with commercial team on consensus forecasting numbers. Responsible to define MTS and MTO product classification to achieve right inventory as per the AOP Responsible to drive SIOP process which includes sales, factory, and product management team to align entire demand and supply and generate the consensus forecast. Responsible for close coordination with other procurement planners in terms of sharing the forecast and issue resolution. Responsible for developing the ROP level to meet proper demand and supply balance. Responsible for coordination with Global Factories to expedite supplies Measure and report forecast accuracy, propose, and implement solutions to improve forecast accuracy. Leading Revenue execution calls. Drive SIOP Responsible for Coordination with Respective planner to prepare the SIOP data for their category. Analysis on Key gaps in revenue at category and SKU level mitigation plan Present the SIOP deck to Commercial team, Product team and apprise on base line and Sales forecast, Back-order coverage, Ground inventory, issue and challenges and any Open issue. Direct the action item of SIOP meeting respective key member and take the follow ups as per the timeline. Follow up Closure of Action item from respective key member. To have a close review of forecast to control on generation of new E&O Supply Planning: Defining the Safety stock levels across network and monitor them per stocking norms. Ensure timely placement of orders, follow-up for materials, track delivery. Ensure there are no controllable stock out of materials. Inventory investment / planning MTO inventory through decision paper process Share the entire visibility to customer service team to create customer wise visibility for commercial team. Work with Export- Import team to clear the consignment. Follow up with warehouse for material GRN. Data Analytics and Process Improvements Responsible to support line manager for business analytics from demand and supply point of view Use various techniques to automate the reports and analysis. Responsible to support line manager for business analytics for ongoing projects directly related to planning and procurement function. REQUIREMENTS: Advanced Degree (MBA preferred in Operations/Supply Chain) OR bachelor’s degree with 5 to 7 years of experience in Demand Planning, supply planning and procurement