Design Consultant, RH Channel

Job description

**About Waterworks** When you see the world’s most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large. **What We Provide** What gives us an edge over our competitors is our people. We work in a highly collaborative, creative environment that values each team member’s contributions to our mission. We empower our associates with extensive training, career growth opportunities, competitive salaries, bonus potential and a comprehensive benefits package including medical/dental/vision, and 401k retirement savings plan. We offer a generous PTO program (vacation, personal and sick time) with additional perks like some summer half days and a volunteer day. The company observes at least 8 federal holidays throughout the calendar year plus a floating holiday that associates can use at their discretion. **The Role** The role partners closely with RH Gallery teams and Waterworks stakeholders to drive sales, strengthen brand presence, and deliver an exceptional luxury client experience to trade clients. This position is responsible for business development, in-gallery support, and cross-functional collaboration to grow demand for through RH and the broader trade network. This is an onsite role in the Newport Beach Gallery. ### Responsibilities **Gallery Support & Client Experience** - Serve as the in-gallery Waterworks product expert, supporting consultations and increasing team selling confidence. - Train and educate RH associates on Waterworks products and solutions. - Maintain Waterworks visual merchandising and brand presentation standards within the gallery. - Deliver an exceptional luxury client experience aligned with Waterworks and RH brand values. **Operations & Business Management** - Manage project pipelines and register opportunities in accordance with Client Management guidelines. - Plan and execute marketing activities, ensuring accurate and timely CRM documentation. - Review account performance, marketing strategies, and revenue goals on a regular cadence. - Track progress through field reports, outreach activity, and pipeline updates. **Sales & Partnership Development** - Partner with RH Gallery Leaders and associates to drive sales of Waterworks through the gallery channel. - Build and maintain strong relationships to grow Waterworks and RH preferred vendor status. - Meet or exceed goals related to lead generation, opportunity development, quotes, and orders. **Market Development & Trade Outreach** - Establish and grow relationships with architects, interior designers, builders, and plumbers to generate demand in Southern California. - Present the Waterworks product portfolio to drive specifications and project opportunities. - Participate in industry events, CEUs, networking engagements, and site visits to expand market presence. **Cross-Functional Collaboration** - Partner with RH Channel leaders internal Waterworks cross-functional teams to develop tools and resources for RH sales consultants. - Liaise between corporate teams and partner sales consultants, facilitating regular communication and alignment. - With the RH Channel Leader, recommend and define and implement operational processes that uphold the Waterworks brand and meet partner needs. - Model Waterworks values across all interactions and partnerships. **Additional Responsibilities** - Contribute to initiatives that strengthen the Waterworks × RH partnership and overall gallery success. - Demonstrate flexibility with scheduling, including evenings, weekends, and travel as required. - Perform other duties and responsibilities as assigned. ### Requirements - 3+ years of sales, business development, or client-facing experience, ideally within luxury home, design, cabinetry, plumbing, tile, or related categories. - Proven track record of meeting or exceeding sales goals. - Excellent communication, presentation, and influencing skills with the ability to support both clients and trade professionals. - Experience with architects, designers, builders, or trades professionals strongly preferred. - Digitally proficient; comfortable with Microsoft Office, CRM platforms, and related sales tools. - Highly organized, self-driven, and capable of managing multiple client projects simultaneously. - Passion for design, craftsmanship, and the Waterworks brand. - Marketing outside of the gallery up to 50% - Working knowledge of cabinetry design or plumbing fixtures preferred. - Schedule is Monday-Friday 9am-5pm, with flexibility required per business need.