Design Desk Engineer

Job description

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Design Desk Engineer based in Ireland.** Join a technical engineering team responsible for transforming client business needs and technical requirements into reliable, implementation-ready IT solutions. In this fully remote role, you will contribute to solution architecture, technical scoping, proposal development, and detailed project documentation across diverse IT environments. You will work with Microsoft 365, Azure, server infrastructure, virtualization, networking, and security technologies to design solutions that are accurate, feasible, and supportable. You will also use approved AI-assisted tools to improve the speed and quality of engineering deliverables while maintaining responsibility for technical validation. Working closely with stakeholders and technical teams, you will help streamline workflows, strengthen documentation standards, and continuously improve the design process. ### Accountabilities: You will own design requests from initial review through final documentation, ensuring that proposed solutions meet business objectives, technical standards, and implementation requirements. - Translate client requirements and vCIO strategies into solution architectures and implementation-ready documentation. - Develop technical proposals, Statements of Work (SOWs), workplans, business requirements, desired outcomes, assumptions, exclusions, dependencies, prerequisites, and milestones. - Evaluate proposed solutions for technical accuracy, feasibility, supportability, scope alignment, licensing, risks, labor requirements, and implementation readiness. - Review incoming requests for completeness and identify missing technical or business information before proceeding. - Validate relevant environment details, including users, workstations, mailboxes, servers, locations, and supporting documentation. - Maintain clear ownership of assigned requests, documenting status, schedules, decisions, blockers, next steps, and stakeholder communications. - Communicate delays, scheduling changes, and issues that could affect project delivery or stakeholder expectations. - Participate in request triage, workload reviews, operational activities, and KPI monitoring. - Prepare for and support vCIO discussions by documenting requirements, assumptions, risks, expected outcomes, and follow-up actions. - Use approved templates, previous examples, vendor documentation, technical references, and internal knowledge resources to develop solutions. - Apply approved AI-assisted engineering tools to accelerate proposal and design development while independently validating all generated content. - Identify and correct technical inaccuracies, unsupported recommendations, scope gaps, and documentation issues before deliverables are released. - Contribute to improving templates, intake forms, design libraries, validation procedures, prompts, automation workflows, and engineering standards. - Maintain detailed records that enable other engineers to understand request history, current status, previous actions, blockers, and next steps. **Requirements:** The ideal candidate combines broad IT engineering knowledge with strong analytical, documentation, and communication skills. You should be able to assess technical recommendations critically, identify risks, and deliver clear, supportable designs while working independently in a structured, remote environment. - Knowledge of Microsoft 365, Microsoft Azure, server infrastructure, virtualization, networking, and security technologies. - Experience or demonstrated capability in solution architecture, technical design, technical scoping, and implementation planning. - Ability to translate client business and technical requirements into proposals, Statements of Work, and implementation workplans. - Sufficient technical depth to challenge recommendations, identify gaps, assess feasibility, and validate AI-assisted outputs. - Excellent written and spoken English. - Strong organizational skills, attention to detail, and the ability to manage requests, documentation, deadlines, and stakeholder expectations. - Ability to work full-time, 40 hours per week, Monday through Friday, from 8:00 AM to 5:00 PM Pacific Standard Time (PST). - Ability to pass online behavioral and cognitive assessments. - Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, or 3CX Basic Certified Engineer. - Ability to provide an NBI Clearance if applying from the Philippines. - A home office equipped with: - A computer with at least 8 GB RAM, running Windows 11 with an Intel i5/i7 processor (8th generation or newer), AMD Ryzen 5/7 (2000 series or newer), or macOS 12 or later. - A stable internet connection with at least 25 Mbps download and upload speeds. - A quality noise-canceling headset, an HD webcam, and a smartphone compatible with Microsoft Authenticator. - A second monitor. - An uninterruptible power supply (UPS) if using a desktop computer; this is not required for laptops. - Strong alignment with the organization's working culture and core values, which will be discussed during the interview. **Benefits:** - Starting pay of USD 8.16 per hour, with rates varying according to experience and location. - Comprehensive health plans or HMO coverage for employees and eligible dependents. - Life insurance. - Flexible benefits reimbursement for dental care, vision care, mental health, wellness, and government contributions. - Paid time off starting at 15 days per year. - Maternity and paternity leave. - Paid US holidays. - Night shift bonus. - Salary advancement and loan options. - Health and wellness program. - Company-paid training and certification opportunities. - Fully remote international role.