Design Operations Manager

Job description

ABOUT ABRIDGE Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients. Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems. We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh. The Role We're looking for a Design Operations Manager to help scale, support, and streamline operations across our growing product design organization. This role sits at the intersection of strategy and execution—you'll shape how the design team operates while staying deeply involved in the day-to-day work that makes great design possible. You'll partner closely with product design leadership, research, engineering, and product management to ensure the design team can deliver high-quality, high-impact work at speed and scale. This role reports to the VP of Product Design and is based in our San Francisco HQ. We offer relocation assistance. What You'll Do - Coordinate and land a blank slate product re-design of Abridge - Partner with design leadership to identify and implement programs, processes, and tools that help the team operate more effectively - Lead operational planning and execution for key initiatives—team-wide rituals, hiring coordination, onboarding, resource allocation, and internal communications. - Build and maintain scalable systems that support team growth, execution excellence, and strong collaboration across research, engineering, and product. - Oversee asset management practices across the design org, ensuring shared libraries, templates, and systems are version-controlled, accessible, and consistently used. - Manage external vendors and contractors—handling onboarding, scoping, resourcing, contract workflows, and performance tracking to extend the team's capacity with quality and accountability. - Partner with Product and Engineering Operations to align OKRs, roadmaps, and delivery milestones. - Drive intake, prioritization, and resource planning for design work in a fast-moving, highly collaborative product environment. - Bring clarity to ownership, roles, and execution timelines—ensuring the right people are in the loop at the right time. - Facilitate retrospectives, team health check-ins, and continuous improvement efforts to help the team operate at its best. - Roll up your sleeves where needed—whether standing up a new system, running a sprint planning session, onboarding a vendor, or troubleshooting a tool. What You'll Bring - 8+ years of experience in design operations within high-growth technology environments. - A track record of building and scaling 0-to-1 operational systems across multidisciplinary teams—balancing long-term vision with hands-on execution. - A nuanced orientation toward process: you know when to advocate for it, when to hold it loosely, and what it can and can't solve. - Deep familiarity with the design and product development lifecycle—from early research and concepting through delivery and iteration. - Experience managing shared design tools, assets, and libraries to support consistency and efficiency at scale. - Vendor and contractor management experience, with a focus on enabling seamless collaboration and high-quality outcomes. - High organizational rigor paired with a bias for action—you're comfortable getting in the weeds to move things forward. - Strong communication and collaboration skills, with experience working across senior leadership, technical partners, and designers of all levels. - The ability to thrive in fast-paced environments and solve problems in real time to help teams keep moving. Bonus Points If… - You've worked in a healthcare technology or regulated-industry environment and understand the nuance that comes with it. - You have experience supporting design teams through periods of rapid organizational or product scale. WHY WORK AT ABRIDGE? At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month. Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business. Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients. We’re committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life. If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you. HOW WE TAKE CARE OF ABRIDGERS: - Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees - Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families. - Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA. - Paid Parental Leave: Generous paid parental leave for all full-time employees. - Family Forming Benefits: Resources and financial support to help you build your family. - 401(k) Matching: Contribution matching to help invest in your future. - Personal Device Allowance: Tax free funds for personal device usage. - Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits. - Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more. - Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals. - Sabbatical Leave: Paid Sabbatical Leave after 5 years of employment. - Compensation and Equity: Competitive compensation and equity grants for full time employees. - ... and much more! EQUAL OPPORTUNITY EMPLOYER Abridge is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. We're committed to providing reasonable accommodations throughout the interview process. Once you submit your application, we'll follow up with details on how to request an accommodation for interviewing, completing any assessments, or otherwise participating in the selection process. STAYING SAFE - PROTECT YOURSELF FROM RECRUITMENT FRAUD We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com http://abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article https://consumer.ftc.gov/consumer-alerts/2023/05/scammers-are-hijacking-job-ads-heres-how-spot-fakes. Please exercise caution and cease communications if something feels suspicious about your interactions.