Design System/UX Engineer

Job description

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. TTEC Digital seeks a Design System/UX Engineer to join our team. This role is a full-time and fully remote opportunity! **The work:** We’re an innovation group inside TTEC (NASDAQ: TTEC), building the next generation of AI CX tools — automated QA, conversational analytics, knowledge assist, and agentic automation — for the world’s biggest brands and the millions of customers they serve. We move like an early-stage startup, backed by the scale, distribution, and enterprise client base of a company that’s been obsessed with customer experience since 1982. This is the rare seat where getting in early actually matters at scale. TTEC is a public company at an AI inflection point. Ship the right products into thousands of live enterprise deployments and you don’t just move a metric — you move the trajectory of the company and the value of the stock. The leverage is real, and the work compounds. **Who we hire — the DNA:** - Self-starters and do-ers with grit — hackers in the best sense, with a startup mentality and a show-me bias: working software over slides, prototypes over proposals. - Want to learn, love new technology. This platform is built on the latest technology, and that technology changes and advances monthly. You adapt to change quickly — new tools, new models, new priorities — without drama. - Master debuggers and problem solvers. You love solving complex problems, you think outside the box, and you multitask across domains without losing the thread. - AI-native. You work with AI on all levels — you understand the technology around you (LLMs, SLMs, RAG, knowledge graphs, agents, training, eval) and you use AI tools daily to exponentially increase your velocity. - Distributed-systems literate. High-efficiency, event-driven, low-latency systems are our world; you understand what that demands. - Innovators who ship. You demonstrate ideas easily, fail fast, and move forward. You make committed timelines and hit them. - You consider yourself exceptional — and you like winning. So do we. - No one will have everything in this description. We're looking for well-rounded, smart people who move fast. **What You Will Do:** **The role:** - Own the design system in code and the UX of the wedge — the Agent UI shell, slide-out / pill, Control UI, and the per-module panels. - UX here ships as code, not Figma hand-offs. This is not a look-pretty job: the UI renders live voice, desktop, and AI event streams in real time, and you have to understand the technology underneath — events, WebSocket state, latency, plugin loading — so what you design flows and works, not just looks good. - Startup environment: 1-week sprints, Friday demos, fail fast, move forward. **What you'll own:** - The design system as a real component library — templates and patterns developers implement without friction - Agent UI / Control UI interaction patterns - Active Listening and Agent Handover UX - The graphics language of the product (iconography, motion, data visualization) - Accessibility (Lighthouse a11y > 90) and keyboard-first agent flows - Your committed timelines. **Who you are:** - A self-starter with taste and grit — a designer who ships. - Show-me mentality: you demo working UI on Fridays like every other engineer. - You think from the developer's seat: every component you design, you've already thought through how the squads will implement, extend, and theme it — your design system makes them faster, never slower. - You love new technology, adapt fast when the product shifts weekly, use AI tools daily to multiply velocity, consider yourself exceptional, and like winning. **What You Will Bring:** - 7+ years of product design with real front-end engineering — you ship React + TypeScript, not just specs. - Strong graphics experience — ++++ on visual craft: iconography, motion design, canvas/SVG data visualization, rendering dense live data beautifully and legibly. - Has owned a design system as a living component library in a fast-shipping product — versioned, documented, themed, adopted. - Strong templating discipline — reusable patterns and layout systems built for developer implementation; you understand component APIs, composition, and what makes a pattern cheap or expensive to build. - Understands the tech underneath — WebSocket-driven state, event ordering, render performance, module federation/plugin loading — well enough that your designs never fight the architecture. - Strong on dense, real-time, professional-tool UX (think trading terminals, not marketing sites) — an agent lives in this UI 8 hours a day. - Accessibility and keyboard-first design as defaults, not afterthoughts. - Perceived-performance craft — skeletons, optimistic updates, motion that masks latency; the UI must feel instant even when the network isn't. - Design tokens as the theming backbone — enterprise customers will want branding; tokens make that config, not a rewrite. - Overlay/extension constraints fluency — designing UI injected over a host page (pill, slide-out) with its size, z-index, and isolation realities. - Usability evidence at startup speed — lightweight session recordings and agent feedback loops instead of month-long studies. - A debugger in the browser — you profile the render, find the jank, and fix your own component.