Designate Team Leader- SPAR West Looe

About Appleby Westward

Appleby Westward is the SPAR Wholesaler and Retailer covering the West of England.

Our Retail Distribution Centre and Support Offices are based in Saltash, Cornwall, where we employ around 2,000 colleagues who support our wholesale distribution operations for both our independent retail estate and company-owned retail stores, as well as work within our SPAR network.

Our SPAR retail stores are the leading convenience brand, operating in communities from Chichester in the east, to Land's End in the west, and to Bristol and Salisbury in the north. In addition to offering convenience goods, groceries, chilled foods, and food-to-go, we also provide essential local services at selected locations, including Post Office services, lottery, and online collection and delivery services.

We have pride in serving our communities and strive to provide an efficient quality customer service for all our customers. We also play a big role in local charity and community support and are active in fundraising for local organisations and our main charity partner Marie Curie.

What can you expect from a career with us?

10% Discount on all in-store purchases – because you deserve to save while you shop!

Time to Recharge: 5.6 weeks per year, calculated on a pro-rata basis, ensuring you have time to relax and unwind.

Support When You Need It: Employee Assistance Programme: Access to Grocery Aid for support with any challenges you might face.

Secure Your Future: Company Pension Scheme: Available after just 3 months of service, helping you plan for a secure future.

Grow with Us: Career Progression Opportunities: From apprenticeships to tailored learning journeys, we’re committed to helping our store colleagues grow and potentially become Store Managers over time.

About Looe

The popular seaside resort of Looe is made up of East Looe and West Looe, located either side of the river. The two Looes are joined together by a bridge across the Looe River, and have subtly different characters. East Looe is home to the harbour and main shopping centre while West Looe is quieter but also has shops, restaurants and hotels.

Looe has been a holiday resort for over 200 years. In 1879, the arrival of the railway sealed the deal: Looe was officially a holiday destination, but even before this Looe was an early adopter of wheeled bathing machines next top the Banjo Pier.

The Designate Team Leader Role

Our SPAR convenience stores are more than just a local shop, and we are proud to be at the heart of the community. As a Designate Team Leader (DTL) you’ll be a member of our management team, taking accountability when the Store Manager is out of the Store. You will be responsible for ensuring excellent customer service and store standards, by leading from the front.

The successful candidate must be flexible and able to cover holidays, absences, and periods when the Store Manager is away, as the role requires adaptability to business needs, including night shifts (with a typical week involving 1–2 early shifts and 1–2 evening shifts.

Do you have?

• Proven Team Leader/Supervisory experience within the retail industry;

• Good organisational skills with the ability to prioritise effectively;

• Excellent customer service and communication skills;

• Ability to build trusted relationships with colleagues and customers;

• Ability to work positively and lead a team to achieve results.

You will be responsible for:

• Supporting the recruitment, induction and training of new team members;

• Being a positive role model to the team;

• Ensuring the store is safe for colleagues and customers;

• Keeping the store well stocked and presented;

• Supporting the successful running of the store.

You will be required to comply with all legislative requirements as well as all Company policies and procedures; ensuring the team do the same. This will include health and safety, food handling and age restricted sales.

To Apply:

If you think you’ve got the skills desired for this role you should apply online, attaching a copy of your CV.

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