"Desk side Engineer"

Job description

Hi Greetings from KRG Technologies Inc. KRG has been consistently recognized and appreciated by renowned multibillion dollar clients for being their trusted staffing partners for more than a decade. If interested, please check out the job description here below and share your updated resume. For further queries please call or share a good time to connect. Job Title : Desk side Engineer Location : Racine, WI Duration : Contract Job Description:- Primary Responsibilities v Reports to Project Manager(PM) v Manages distribution of customer notifications and refresh schedules per direction of PM v Direct phone and email contact with clients to provide information and resolve schedule conflicts v Works closely with Lead Technician(LT) to align installer team capabilities with installation schedule v Works closely with LT to assure integrity of inventory inbound and outbound throughout refresh cycle at both unit level and overall v Asset tracking and locating based on historical and real-time data v Maintains reports per PM requests which will include inventory records, team performance against scheduled objectives, client problem encountered and resolved: reports updated, accurately, daily, weekly and per project timelines as defined by PM v Communication liaison between users and team management (PM and LT) Job Summary v The COMPUTER Refresh team Refresh Scheduler (RS) is responsible for scheduling the project deliverables per SCJ expectations of quality with a focus on operational aspects of the project. v Daily, weekly and periodically as needed throughout the project, the RS reviews accomplishments against the schedule and reports to PM any gaps or issues with potential for negative impact on the project. v Through the Lead Technician the RS is responsible for the day-to-day scheduling/dispatching of the installer team. v At direction of the PM the RS is responsible for the timely execution Refresh tasks including relating to distribution of communications, client follow-up. v Key scheduling responsibility is to balance to resource capabilities of installer team to the scheduled requests for installations. Works very closely with PM and LT to assure number of installations per location can be met with available staff. As systems are distributed to users in refresh and old systems are retrieved from users, all equipment must be tracked and accounted for using excel and Provance. Close coordination with Asset Management to fully assure integrity of inventory is essential. Key Technical Skills v Familiar with Microsoft Office Suite v Very Experienced with Microsoft Excel (Pivot Table skills) v Very Experienced with Outlook Familiar with or able to quickly acquire working knowledge of: SharePoint and Provance Key Soft Skills v Excellent written and oral communication skills. v Customer Service experience v Problem management experience v Proven ability to work effectively in timeline driven environment with multiple day-to-day operational targets v Proven ability to adapt to change and develop contingency plans and alternate approaches in response to change. v Interpersonal skills: cooperative, energetic, outcome driven, highly organized, customer focused, detail oriented Willing to work overtime and/or flex hours as needed Experience Desired v Background in customer service, scheduling, dispatching. v Inventory control and customer account management background v Prior experience working with technology related projects where scheduling and inventory control were component of work responsibilities. Mandatory : LinkedIn presence and for verification share 2 good references from your last two projects. If you are not interested in the role or if now isn’t a great time for a move, just let me know if I can help in the future. Thanks for your time, All your information will be kept confidential according to EEO guidelines.