Deskside Support Specialist

Job description

# Deskside Support Specialist **Location:** On-Site **Company:** G2IT **Salary:** $50,000–$55,000 annually, depending on experience **Schedule:** Monday–Friday | Typically 8-hour shifts **Clearance Required:** Active DoD Secret Clearance ## Take Your IT Career to the Next Level with G2IT! Are you an IT professional who enjoys solving technical challenges, working directly with users, and making a meaningful impact? **G2IT is seeking a Deskside Support Specialist** to join our mission-focused IT operations team. This is an excellent opportunity for a hands-on IT professional looking to expand their technical experience while supporting critical Department of Defense operations. In this role, you won't just be answering support tickets. You'll be a key part of the team keeping essential IT systems and users operational. You'll troubleshoot real-world technical challenges, collaborate with experienced IT professionals, and gain exposure to enterprise systems and mission-critical technology. If you have a passion for technology, enjoy helping others, and want to build your career in a dynamic DoD environment, we'd love to hear from you! ## Why Join G2IT? - **Meaningful Work:** Support mission-critical operations where your technical expertise makes a direct impact. - **Hands-On Technical Experience:** Work with enterprise hardware, software, workstations, virtual clients, and IT support systems. - **Professional Growth:** Expand your troubleshooting skills and collaborate with network, systems engineering, and application support teams. - **Collaborative Team Environment:** Work alongside experienced IT professionals who share a commitment to supporting the mission. - **Consistent Work Schedule:** Enjoy a typically Monday–Friday, 8-hour workday, with schedule adjustments during operational events. - **Competitive Compensation:** Earn $50,000–$55,000 annually, depending on experience. ## What You'll Be Doing As a Deskside Support Specialist, you'll serve as a trusted technical resource for end users, providing responsive support and helping ensure uninterrupted IT operations. Your responsibilities will include: - Provide Tier 1 and Tier 2 technical support for desktops, laptops, monitors, printers, peripherals, and software applications. - Troubleshoot and resolve Windows operating system, Microsoft Office, hardware, software, and network connectivity issues. - Deliver hands-on technical assistance to users in a fast-paced, mission-focused watch floor environment. - Install, configure, maintain, and troubleshoot desktops, laptops, virtual clients, and other end-user devices. - Collaborate with network engineers, systems administrators, and application support teams to resolve complex technical issues. - Diagnose technical problems, identify root causes, and implement effective solutions. - Manage and document incidents, service requests, troubleshooting steps, and resolutions using an enterprise IT Service Management (ITSM) platform. - Support incident management, request fulfillment, and end-user device lifecycle activities. - Perform fault isolation and diagnostic procedures to restore service efficiently. - Contribute to technical documentation, troubleshooting guides, and knowledge base improvements. - Support mission operations during contingency or Real World events, including schedule adjustments when required. ## What We're Looking For We're looking for a motivated IT professional who takes pride in solving problems, providing excellent customer service, and supporting a team-oriented environment. **Required Qualifications** - At least **2 years of Service Desk, Help Desk, or related technical support experience** in an enterprise IT environment. - **Active DoD Secret Security Clearance.** - **Current DoD 8570/8140 IAT Level II certification**, such as CompTIA Security+ CE or equivalent. - U.S. citizenship. - Hands-on experience troubleshooting Windows operating systems, Microsoft Office applications, desktop hardware, printers, and network connectivity issues. - Strong communication and customer service skills. - Ability to troubleshoot technical issues independently and work collaboratively with other IT teams. - Ability to perform effectively in a fast-paced, mission-critical environment. **Preferred Qualifications** - Bachelor's degree or equivalent professional experience. - ITIL Foundation v3 or higher certification. - Experience with BMC Remedy or a comparable enterprise ITSM platform. ## Work Schedule This position typically follows a Monday–Friday schedule, working eight hours per day. During Real World mission events or operational contingencies, schedules and duty hours may be adjusted to meet mission requirements. ## Make an Impact with G2IT At G2IT, your work matters. As a Deskside Support Specialist, you'll have the opportunity to apply your technical knowledge, tackle new challenges, and work alongside experienced professionals supporting critical DoD operations. **Annual Salary:** **$50,000–$55,000**, depending on experience.