Deskside Technician I

Job description

Stefanini has a Deskside Technician position in Whitehall, MI. We are looking for someone who is a self-starter, has excellent customer service and strong MS Office skills; including Office 365 is a must. The position will require an individual to solve customer support issues by visiting the end-user's location. The technician will be located at the customer's facility providing support in an office or manufacturing environment that will consist of standard PC hardware and software troubleshooting. REQUESTED QUALIFICATIONS: · 2+ years of experience providing desk side support. · Excellent troubleshooting skills including: hardware, software, printing, networking, file shares, etc. · Proficient in the latest Microsoft Office Applications (Office 365) · Remedy Software or related ITSM ticketing tool experience - Remedy preferred · Printer support can include barcode printers, various types of scanners (mainly HP and Sharp) · Ability to resolve Windows7 Operating System Issues and Errors · Network troubleshooting skills and knowledge (mainly Cisco) · Understanding of Symantec Virus Scan software · Customer infrastructure support (wiring and connectivity) · Proficient in Microsoft Active Directory · Ability to maintain and abide with compliance activities driven from a central compliance group · Experience with computer asset tracking and lease management · Working knowledge of Cisco devices/networking is preferred · Some experience with support and administration of telephones (PBX system and/or VoIP system). · Ability to communicate technical information to non-technical audiences · Strong sense of customer service · Good organizational skills · Excellent Verbal and Written Communication Skills · Ability to sift through technical issues and know what to do next and/or when to escalate for help · Technical degree or equivalent end-user supporting experience · Ability to multi-task · Team-oriented / team player / ability to share ideas as well as listen to ideas · Ability to walk and bend and perform labor-related duties of connecting computer equipment · Ability lift up to 50 lbs. when moving electronic equipment Contract