Desktop Account Manager

Job description

Are you data-driven and customer-focused? Do you enjoy building strong relationships that support revenue and growth? About our Team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case. The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles. About the Role As an Account Manager II, you’ll build relationships with key customers, understand their needs and demonstrate the value of LexisNexis products. You’ll use customer and commercial insights to protect and grow revenue while supporting team members to achieve shared goals. Responsibilities Coach and develop team members to achieve shared goals. Complete planning, documentation, reporting and data recording in line with agreed methods and targets. Achieve or exceed revenue targets by identifying cross-sell and upsell opportunities. Identify key account needs and demonstrate the business value of LexisNexis products. Deliver the agreed quality and frequency of customer contact. Build strong relationships with key decision-makers and influencers to protect and grow revenue. Requirements Strong knowledge of print and online products, the relevant market and customer domain, with the ability to adopt new products. Ability to be a positive role model within the team and wider business. A consistent record of meeting or exceeding expectations. Strong communication, time-management and planning skills. Ability to identify commercial opportunities, supported by customer service and sales experience. Experience retaining and growing customers in a B2B sales environment. Work in a Way That Works for You We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working Pattern Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. Working for You We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: Medical Aid Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover) Modern family benefits, including adoption and surrogacy Study Leave About the Business LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here . Please read our Candidate Privacy Policy . We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights .