Desktop Engineering & Endpoint Management

Job description

Our patients are our number one priority! We're committed to giving children back their childhood! Job Posting Title: Desktop Engineering & Endpoint Management Location: Dallas - Hospital Additional Posting Details: Monday - Friday 8:00am - 4:30pm After-hours/weekend work - as needed - (patching, software deployment, vulnerability management) Job Description: This role is a senior, hands-on endpoint engineering position responsible for owning endpoint platforms, inventory accuracy, and endpoint risk management across the organization. Although the role reports into the Help Desk & End User Support Manager, it operates at a senior engineering and platform-ownership level, defining standards, leading modernization efforts, and reducing operational and security risk. Duties/Responsibilities Endpoint Inventory & CMDB Management Own endpoint inventory accuracy and lifecycle management across ServiceNow CMDB, Microsoft Intune, and KACE. • Define authoritative data sources and reconcile discrepancies between systems. • Design and maintain automated CMDB population and lifecycle workflows. • Ensure accurate tracking of device ownership, status, and compliance. • Partner with IT Asset Management, Security, and End User Support to ensure audit readiness and reliable reporting. Endpoint Engineering, Standards & Risk Management • Serve as the technical authority for endpoint configuration and standards. • Design, build, and maintain gold images, including traditional and modern cloud-based builds. • Establish and enforce endpoint security baselines aligned with organizational and industry standards. • Proactively manage endpoint risk related to vulnerabilities, configuration drift, and unsupported platforms. Endpoint Platform Ownership (KACE to Intune) • Act as platform owner for KACE (current state) and Microsoft Intune (future state). • Develop and execute a phased migration strategy from KACE to Intune. • Migrate policies, applications, and patching with minimal end-user disruption. • Reduce tool overlap and establish Intune as the primary endpoint management platform. Patch Management & Compliance • Own patching strategy for Windows, macOS, and third-party applications. • Define patch SLAs based on risk and clinical impact. • Automate patch deployment and compliance reporting. • Partner with Information Security on vulnerability remediation and audits. Modern Endpoint Strategy & Continuous Improvement • Evaluate and recommend modern endpoint management solutions such as Windows Autopilot and cloud-based imaging. • Identify opportunities to automate endpoint processes and improve deployment speed. • Provide technical mentorship and escalation support to End User Support teams. Required Skills/Abilities • 5+ years of experience in endpoint or desktop engineering. • Hands-on experience with Microsoft Intune / Endpoint Manager. • Hands-on experience with KACE. • Strong experience with ServiceNow CMDB population, reconciliation, and lifecycle workflows. • Experience managing Windows 10/11 enterprise environments, application packaging, and patch management. Nice-to-Have Experience • Experience with Absolute for device visibility and recovery. • Experience with Armis for device discovery and risk insight. • Experience managing macOS and iOS/iPadOS devices. • Healthcare or other regulated industry experience. Measures of Success • Accurate and trusted endpoint inventory reflected in ServiceNow CMDB. • Clearly defined and enforced endpoint standards. • Reduced endpoint risk and improved patch compliance. • Successful transition toward an Intune-first endpoint management model. • Faster, more reliable device deployment and refresh cycles. • Reduced escalations and improved End User Support efficiency.