Desktop Migration Engineer

Job description

Role: - Desktop Migration Engineer Technical · Advanced knowledge in troubleshooting of PC / laptop issues, MS Office Professional 2013, Office 365, Common Internet Browsers across Windows and MAC platforms · Knowledge to provide support for ERP systems such as BPCS, FouthShift and MSS (Lotus Notes). · Knowledge of Software Asset management and Housekeeping on IT inventory, which includes PC details. License of all software, Servers and IT peripherals. · Knowledge of anti-virus, data protection and encryption, VPN · Knowledge of desktop support, migration and security (McAfee ePO, DLP, Websense, SCCM, Office365) · Knowledge of virtualization (VMWare, Citrix, VDI-in-a-box) & Citrix (XenServer&XenDesktop) · Knowledge on application packaging, patching (SCCM) and citrix virtualization · Knowledge on Active Directory & group policy objects · Major Incident Management, Understanding of Bridge or WebEx or Remote tool communication (Skype, Lync, Bomgar) and Virtual Network Computing (VNC) · Working experience on troubleshooting and installing line and zaber printers · Knowledge of troubleshooting Cisco wireless access points · Knowledge of troubleshooting and installing Polycom video conference · Ability to understand the concepts of Change, Requests, Problem, RFIs. · Ability to identify SIPs & Automation (Autocad) · Ability to troubleshoot common scenarios with SharePoint · Ability to troubleshoot analytical tools such as Minitab, Crystal reports · Knowledge on Windows server and be able to identify key tasks and understand logs and error messages Traits · Willing to work in a 24*7 environment Background · Prior experience of 8+ years in a service helpdesk / desktop support role is preferred · International calling experience is preferred All your information will be kept confidential according to EEO guidelines. Accion Labs is a global technology services firm with offering a full range of product life-cycle services in the emerging technology segment. This includes Web 2.0, Open Source, SaaS/Cloud, Mobility, IT Operations Management/ITSM, Big Data and traditional BI/DW. Through nine global offices and a rapid-response delivery model, Accion offers a range of engagement models such as turn-key projects, extended-teams, shared-IP development, offshore-leveraged engagements and professional staffing (contract, contract-to-hire & direct perm). Role: - Project Manager Required · Have managed large transformational Mainframe platform migration / re-hosting projects · Understanding of Mainframe application related to infra needs · Knowledge and understanding of UX / Linux · Should have hands-on experience in projects · Strong project management skills. PMP certification is an added advantage · Have run a large complex project of at least 5m++ · Ability in managing and handling 3P vendors providing application porting services and workload solutions services. · Experience in contract administrations · Ability in managing cross-country / regional / virtualization resources in projects · Managing at CxO level customer