Desktop Support

Job description

Role:- Desktop Support Job Description · Install, upgrade, support and troubleshoot Windows 7 and Windows 8.1 and Microsoft Office · Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers · Provide user data and application recovery · Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software · Use tools and methodologies to load, copy and customize operating system configurations for deployment · Responsible for tracking hardware and software inventory · Familiarize end users on basic software, hardware and peripheral device operation · Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers · Works with vendor support contacts to resolve technical issues within the desktop environment · Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible and any other authorized desktop applications & Microsoft or related security patches/Policies · Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment · Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment · Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment · Customize desktop hardware to meet user specifications and site standards · Provide VIP support · Resolve and update incidents with in SLA and also update stakeholders for P1 cases All your information will be kept confidential according to EEO guidelines. Accion Labs is a global technology services firm with offering a full range of product life-cycle services in the emerging technology segment. This includes Web 2.0, Open Source, SaaS/Cloud, Mobility, IT Operations Management/ITSM, Big Data and traditional BI/DW. Through nine global offices and a rapid-response delivery model, Accion offers a range of engagement models such as turn-key projects, extended-teams, shared-IP development, offshore-leveraged engagements and professional staffing (contract, contract-to-hire & direct perm).