Desktop Support

Job description

- At least 3 years hands on experience in field Support Services - Strong skills in supporting desk side for Windows XP, Windows 7 and Windows 8.1, Windows 10 installation, troubleshooting and reporting. - Knowledge to support Multifunctional Devices, Smart Phones, PDAs & BYOD - Strong Microsoft Office skills (Outlook, Word, and Excel) - Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers - Broad experience in IT related services with basic understanding of Networks, Servers and Telecoms - Experience including remote control of PCs and video conferencing knowledge - Rotational On-call for executive support - Strong customer service skills - Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels - Strong written and verbal communication skills - Must be detail oriented and self-motivating - Ability to successfully pass a background security check Desired Certification ( A combination of 02 mandatory) 1. CompTIA A+ certification ( Compulsory ) 2. Premier Dell Hardware Certification 3. HP Accredited Platform Specialist (APS) - HP LaserJet Solutions All your information will be kept confidential according to EEO guidelines. KRG Technologies, Inc., 25000 Avenue Stanford, Suite #243, Valencia, CA 91355