Desktop Support Lead

Job description

Role:- Desktop Support Lead Required:- · Minimum experience 10Years · Orienting, training, assigning, scheduling, and coaching members of the Desktop support team · Ensure customer service excellence and guaranteed response times by actively monitoring support emails/cases and ensuring all tickets are resolved in a timely and comprehensive manner · Mentor staff to guide customers toward self-serve support options in a service-oriented manner. · Ensure all desktops are patched and maintained in a timely fashion. Responsible for implementing desktop security and ensuring software compliance (including mobile devices) · Manage aging tickets in team queue identifying trends that negatively impact performance of desktop operations. · Maintain device inventory · Performs analyses and prepares reports on system problem trends and issues All your information will be kept confidential according to EEO guidelines. Accion Labs is a global technology services firm with offering a full range of product life-cycle services in the emerging technology segment. This includes Web 2.0, Open Source, SaaS/Cloud, Mobility, IT Operations Management/ITSM, Big Data and traditional BI/DW. Through nine global offices and a rapid-response delivery model, Accion offers a range of engagement models such as turn-key projects, extended-teams, shared-IP development, offshore-leveraged engagements and professional staffing (contract, contract-to-hire & direct perm). Accion Labs is privately-held, venture-funded and has a hands-on management team that believes in execution and outcome.