Desktop Support Technician

Job description

Feel Good About Doing Good The Knights of Columbus is a tax-exempt Catholic fraternal benefit society that provides financial security to members and their families through our life insurance, long-term care insurance, disability income insurance, investment and annuity products. Charity is at the core of our missions: our profits are donated to help those in need and to support our faith - $1.73B over the past ten years. While we have many employees who are not Catholic, we follow the Church’s teachings in our investment strategies and our employee benefits. As part of our religious mission, we support the pro-life cause by contributing to the March for Life and pregnancy resource centers, we oppose assisted suicide and euthanasia, we are evangelists for the Catholic faith, and we help Christians who are facing religious persecution in the Middle East. We all work together to support our two million members as they volunteer to help others in their parishes and communities around the world. Share Your Talent. Live Your Purpose. We are a growing and purpose-driven community of professionals. Join us to discover how you can meet your goals and ours! #LI-Onsite Overview Provides Tier 1 technical support for all end-user computing and desktop-based enterprise systems software and other network or locally attached peripheral devices. Frequently works with business users on site. Coordinates Tier 2 support with other IT teams and/or external vendors as needed. Provides support to internal, Field Force users and external project contractors. Core Responsibilities Investigates and resolves Tier 1-1.5 type incidents; processes and manages service requests. Escalates and coordinates services requests with other support staff or management as needed. Supports and services all end user office technology (e.g., computing hardware, mobile devices and printers). Administers enterprise desktop management systems. Installs, maintains and supports client technologies. This includes cloud computing technology (i.e., Azure virtual desktop environments). Researches and recommends new or enhanced hardware and software. Skills Qualifications Strong oral and written communication skills Strong interpersonal and listening skills Troubleshooting, analytical and problem-solving skills Sound judgment in decision making Ownership and accountability for daily operational end user compute support Must be able to work relatively independently without managerial supervision This role requires in person interaction with our user community (employees, contractors and executives). Demonstrated working knowledge of moderately complex to complex hardware software and cloud computing products Service Management systems Remote support tools (i.e., Bomgar) Cloud computing applications (i.e., backup systems, Azure, Adobe Cloud, etc.) Active Directory Microsoft and Macintosh operating systems (including Apple iOS) Microsoft Word, Excel and PowerPoint Education Required: Associate’s degree in computer science 3-5 years of IT experience providing technology service and support or equivalent combination of training and experience A+, Network+, MSDT or equivalent professional certification Preferred: BS in Computer Science preferred A+, Network+; Microsoft Certified Desktop Technician (MCDT) certificate desirable ITIL (current) foundations certification Compensation The wage range for this role takes into account a broad array of factors that are considered in making compensation decisions, including but not limited to: skill sets; experience and training; licensure and certifications; and other business and organizational needs. The range below applies as long as the work is performed in Connecticut; the Knights of Columbus reserves the right to adjust the wage range if the position is performed in another location. At the Knights of Columbus, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $78,000 - $132,500. Physical Demands Must be able to remain in a stationary position for a majority of the workday. Capable of lifting items up to 40 lbs Onsite Schedule in New Haven, CT Are you willing to work a onsite schedule in New Haven, CT? Authorization to work in the US is required. This position is not eligible for visa sponsorship KofC Cares Our mission is focused on family and faith, and we support our employees in seeking a balanced life. Employee benefits include: Time Away: 13 paid holidays per year in addition to vacation and paid sick leave, and flexible workweek schedules. Professional Development: Certifications, designation, and tuition reimbursement. Retirement Benefits: 401(k) retirement savings plan with matching company contributions, and cash balance retirement plans fully funded by the company. Health and Wellness: Short-term disability and term life insurance fully paid for by the company; Up to 12 weeks of childbirth leave under STD policy. One week of fully paid parental leave for all new parents, including adoptive and foster parents. A variety of health insurance options, including premium-level family coverage and a pre-tax Health Savings Account with employer contributions. The Order's health plans do not cover abortion, sterilization, or contraception, and the Order has helped advocate for other employers who do not want to provide coverage. Long-term disability insurance; Dental insurance; Vision insurance; Health club membership reimbursement; Employee Assistance Program