Developer Success Engineer

Job description

**Location:** San Francisco / Remote Okay AgentMail gives AI agents their own email inboxes. We’re looking for a Developer Success Engineer to own the front line between developers using AgentMail and the team building it. This isn’t a role where success means closing as many tickets as possible. We want someone who can solve technical problems independently, understand what a developer is actually trying to do, and recognize when the same problem keeps showing up. **Your job is to answer the question, figure out why it had to be asked, and make sure we learn from it.** ## What you’ll do - Own technical support for developers building with AgentMail. - Debug API requests, webhooks, product issues, and integrations. - Reproduce issues and determine whether something is expected behavior, developer error, a documentation gap, or a product bug. - Resolve the large majority of issues independently without needing to pull in another engineer. - When something is broken, isolate the problem and give engineering a high-quality reproduction - or open a PR and fix it yourself. - Notice recurring questions and friction across support conversations and surface those patterns to the team. - Identify inconsistencies and confusing behavior across our API, documentation, and developer experience. - Jump on calls with developers when async debugging isn’t enough. - Write concise, technically precise responses that make developers feel like they’re talking to someone who actually understands their problem. ## You will be a fit if - You have 2-6 years of experience in technical support, developer experience, solutions engineering, or engineering, ideally working with a developer-facing or API-first product. - You’re comfortable reading API documentation, inspecting requests and responses, working with logs, and reproducing technical issues. - You can distinguish between a bug, expected behavior, and incorrect API usage without immediately escalating to engineering. - You can write code to investigate issues and ship small fixes. - You’re an unusually clear and concise communicator. - You’re resourceful. When you don’t know the answer, your instinct is to investigate rather than hand the problem to someone else. - You have strong interpersonal instincts and genuinely care about understanding why a customer is frustrated or confused. - You notice patterns. Answering the same question for the fifth time makes you want to fix the underlying problem. ## What this role isn’t This isn’t traditional customer success or account management. You won’t spend your day running check-in calls or forwarding technical questions to engineers. You’ll be expected to understand the product deeply enough to investigate most problems yourself - and to turn what you learn from customers into signal for the people building AgentMail.